1. Understand Order Statuses
Order statuses appear along the top of the Order record.
You can move orders through statuses by selecting a different status and marking it as the current status.
As statuses progress, they can trigger new actions (e.g. invoicing, inventory updates).
2. Edit Order Status Picklist
From your Order record, click the Cog wheel → Edit Object.
- Alternatively: go to Object Manager → Order.
Click Fields & Relationships.
Search for Status → open the Status field.
You are now editing the Status picklist (these are the statuses available to choose).
3. Add New Order Statuses
Scroll to the bottom of the picklist values and click New.
Add each new status:
Enter Name (e.g. "Shipped").
Enter API Name.
Select Status Category:
Draft:
Allows full editing of the order.
Order can be deleted.
Activated:
Locks the order (cannot be edited or deleted).
Triggers downstream processes (e.g. invoicing).
Example statuses you might add:
Shipped → Activated.
Fulfilled → Activated.
Cancelled → Draft.
After adding each status, click Save (or Save and New to add another).
4. Reorder Statuses (Optional)
Click the Reorder button in the Status picklist editor.
Adjust the order in which statuses appear:
- Example: move Cancelled before Draft so it doesn’t appear last.
Click Save when done.
5. Notes on System Statuses
The standard Draft status:
Its API Name or Status Category should not be changed (to avoid sync issues).
You can safely change the value name (display name).
6. Verify Changes
Return to an Order record.
Refresh the page.
You should now see all your configured statuses (e.g. Draft, Activated, Shipped, Fulfilled, Cancelled).
7. Customize How Customers See Order Statuses
Go to:
- StoreConnect Navigation → Configuration → Stores → All Stores.
Select your store.
Check what Theme your store is using.
Open the Theme record.
Under the Related tab → Theme Locales (this is used for translations).
8. Add Translations for Customer Display
Open the Theme Locale for your store's language (e.g. English).
Under Related, view the list of Translations.
To add a new translation:
Click New.
Enter the Translation Key for the status (e.g.
order_status.draft).Enter the Value you want customers to see (e.g. "Processing").
Click Save.
9. Verify Customer View
On the customer account screen → Orders.
Refresh the page.
The Order Status displayed to the customer should now reflect your translation (e.g. "Processing" instead of "Draft").