▶️ Set up an organisation-wide email address

1. Open Salesforce Setup

• Click the Cog icon in the top-right corner of Salesforce.

• Click Setup.

2. Navigate to Organization-Wide Addresses

• In the left sidebar, go to:

  • Administration → Email → Organization-Wide Addresses.

• Click Add to create a new one.

3. Fill in Email Details

• Display Name: The name customers will see in their inbox.

  • Example: Customer Support, Steve’s Emporium, or Billing Department.

• Email Address: The email address that Salesforce will send from.

  • Example: support@yourcompany.com.

4. Choose the Purpose

• User Selection:

  • Allows users to choose between their personal address and the org-wide address when sending emails.

• No Reply Address:

  • Used for automated emails like receipts, account notifications, or system alerts that don’t need responses.

• You can also enable both options.

5. Assign to User Profiles

• Choose which Salesforce profiles can use this email address.

  • To allow everyone to use it: select All Profiles.

  • To limit access: hold Ctrl (Windows) or Cmd (Mac) and select specific profiles.

6. Save and Verify

• Click Save.

• Salesforce will now send a verification email to the address you entered.

• Open that email and click the verification link.

Once verified, the organization-wide address is active and ready to use in Salesforce.