Step 1: Access Support Portal
Go to support.getstoreconnect.com
Log in to your account
Step 2: Create a New Case
Navigate to “My Cases” and click “New Case”
- Alternatively, you can use the “Contact Us” option
Step 3: Fill Out the Case Details
Case Type: Select Support Actions
Subtype: Choose Trigger Reindex
Description: Briefly explain why you're requesting the reindex
Priority: Set it to Medium
Salesforce Org ID: Enter your Salesforce org ID
Step 4: Submit the Case
Click Create Case
The reindex process will now begin
Step 5: Wait for Reindex Completion
The index rebuild can take from a few minutes to a couple of hours
Time depends on the number of products and price books