Split shipments and manual shipping

If an order includes items from multiple stock locations, separate shipment records are generated for each location. You can split shipments for backorders or by customer request and re-assign items to different shipments.

Split a shipment

There are reasons you may need to split the shipping of an order. Some items might be on backorder and will be shipped later, or a customer might request half their order be shipped by air and the rest by road. Here's how you can split a shipment.

Create the new shipment

1. Open the Shipments list in StoreConnect.
2. Click New to add a new shipment.
3. Associate the shipment with an order and a store.
4. Enter the shipping provider details.
5. Select Save. Note the Shipment Number.

Move items from the original order

1. Find the original shipment and open the record.
2. In the Related tab, Order Items section, edit the item that you want to move to the new shipment.
3. Enter the new Shipment Number that you created above, in the item record.
4. Select Save. The items is now moved to the new shipment record.

Manually add shipping details to an order

1. Open the Shipments list in StoreConnect.
2. Click New to add a new shipment.
3. Associate the shipment with the customer order and your store.
4. Select a Shipping Status, e.g. Ready to ship.
5. Enter the shipping provider details.
6. Select Save.

You may need to also notify the shipping provider of the order.