{"title":"Add a POS user","slug":"add-a-pos-user","url":"https://support.storeconnect.com/articles/add-a-pos-user","url_markdown":"https://support.storeconnect.com/articles/add-a-pos-user.md","subtitle":null,"summary":"Create an Outlet User record in Salesforce so an employee can sign in to POS, including setting their user type and maximum discount percentage.","type":"Help_Documentation","video_url":"","keywords":"pos user, outlet user, add pos user, point of sale user setup, pos sign in, outlet user type, maximum discount percentage, employee access, pos staff, register user, pos configuration, shift login","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"Each employee uses their own **Outlet User** record to sign into the POS system at the beginning of a shift.\n\n### To add an outlet user\n\n1.  Open the relevant outlet in Salesforce.\n\n    ![outlet user](https://res.cloudinary.com/hzkr6fi81/image/upload/v1727402129/knowledge/pos/outlet-user-1_j0rvas.png)\n\n2.  Select **New** in the **Outlet Use****rs** section on the right. The **New Outlet User** screen opens.\n\n    *![outlet user](https://res.cloudinary.com/hzkr6fi81/image/upload/v1727402129/knowledge/pos/outlet-user-2_xd0u92.png)*\n\n3.  Select the **Outlet** or leave the pre-selected one.\n4.  In the **User** field, begin typing the name of the employee. A list of existing users opens.\n5.  Select the employee who you want to be an **Outlet User**.\n6.  Select an **Outlet User Type.**  If you don't have any to select, create one:\n    1.  In the list, select **\\+ Outlet User Type**. A new dialog opens.\n    2.  ![final](https://res.cloudinary.com/hzkr6fi81/image/upload/v1727402130/knowledge/pos/outlet-user-4_oaxfrb.png)\n    3.  Enter a **Name**. Something that describes the user type, e.g. Sales assistant.\n    4.  Enter the **Maximum Discount Percentage** that this user is authorised to enter at POS. This can be from 0 to 100.\n    5.  Select **Save**.\n7.  Select the **Active** option.\n8.  Select **Save and New** to create another user, or just select **Save.**\n\n**NEXT: [Set a PIN for the user to access the POS system](create-and-set-a-pin)**\n\n**RELATED: [Set up an Outlet](pos-store-outlet)**"}