# Add a live chat service to your site Source: https://support.storeconnect.com/articles/add-your-live-chat-code · Last modified 21 August 2026 Live chat gives a visitor real-time contact with a support team member. Providers differ in branding and features, but they integrate with a StoreConnect store the same way: a script that loads at the end of every page. ## Before you start - Sign up to a live chat service and copy the embed code it gives you. - You need edit access to the **Store** record for the store you are changing. ## Install the live chat code A live chat script has to run after the page content exists, so it belongs in the body content block, which StoreConnect inserts just before the closing `` tag of every page. 1. Go to the **Content Blocks** list and select **New** (`s_c__Content_Block__c`). 2. Set the **Template** to **No added styling**, so the block adds no markup of its own around your script. 3. Give it a name such as "Body Content". 4. Paste your provider's embed code into the **Content** field. 5. Select **Save**. 6. Open your store's **Store** record and point it at the block: 1. Under the **Global Content** section, select the **Body Content** field (`s_c__Body_Content_Block_Id__c`). 2. Search for your body content block. 3. Select **Save**. The chat widget now loads on every page of your store. **Body Content** takes a single content block, so if you are installing other custom code at the end of the body, add it to this same block rather than creating a second one. For the other ways to insert custom code, see [Adding custom JavaScript, CSS and head content](adding-custom-javascript-css-and-head-content). --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/add-your-live-chat-code