# Cart to order conversion Source: https://support.storeconnect.com/articles/cart-to-order-conversion · Last modified 21 August 2026 This article explains how and when StoreConnect turns a cart into an order, and how contact details are recorded along the way. It applies to both guest and logged-in checkouts. A cart can proceed to checkout only when all of the following are true: 1. The cart has a linked **Store**. 2. The cart has at least one valid **Cart Item** (an in-stock, available product). 3. The **Abandoned** checkbox is not selected. 4. The **Status** is not `paid`, `complete`, or `quotation_requested`. When payment is completed (or a quotation is requested), StoreConnect automatically creates a new **Order** record with a **Status** of `Draft`. Once the order exists, the cart's **Order** field is populated, creating a two-way link between the cart and the order. ### How contact details are recorded For guest (anonymous) carts, the **Contact** and **Account** fields stay blank. The customer's email and phone are stored in the **Checkout Email** and **Checkout Phone** fields on the cart. For logged-in customer carts, the **Contact** and **Account** fields are populated automatically from the customer's login. The **Checkout Email** on the cart can still differ from the email on the linked **Contact**. A customer can enter a different email during checkout without changing their **Contact** record. ## Failed conversions Do not manually create an **Order** record to resolve a failed conversion. Conversion involves several linked steps that the system must handle together, and creating the order by hand can leave the records inconsistent. Escalate to technical support instead. ## Staff-assisted conversion The **Assisted By User** field identifies the Salesforce user who helped a customer complete their purchase. When the cart converts to an order, this value carries over, giving you an audit trail for staff-assisted sales. ## Quote requests converted to orders When a customer adds an item that needs a quote, the checkout flow is shortened. When checkout is finalized, StoreConnect: 1. Validates the contact information and saves it to the cart. 2. Creates an **Order** record from the cart data. 3. Converts **Cart Items** to **Order Items**. 4. Transfers customer notes and **Cart Campaign** records. 5. Sets the cart's **Status** to `quotation_requested`. 6. Finalizes the quotation through a background job within 30 seconds. 7. Creates a new empty cart for the customer's session. For how to prepare your store and products for quotes, see [Quote requests](quote-requests). --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/cart-to-order-conversion