--- title: "Configure open orders" source: https://support.storeconnect.com/articles/configure-pos-open-orders type: article format: markdown site: StoreConnect Support — product and developer documentation for StoreConnect site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # Configure open orders Open orders let an operator keep a sale open on the store, identified by a memo such as `Table 12`, and submit items to it as the customer orders. Turn it on for table service, or any counter where a sale is built up over time and paid at the end. Open orders are off unless you turn them on. Everything below is set with store variables on the **Store** record, so no code change is involved. ## Before you start - You need edit access to the **Store** record and its **Store Variables** related list. - POS reads these values on its next store sync, so plan the change for a quiet period. See [manage POS data sync](manage-pos-data-sync). ## Turn on open orders 1. Open the **Store** record and go to the **Store Variables** related list. 2. Click **New**. 3. Enter a **Name** that makes sense to your organization, such as `POS open orders`. 4. Enter `pos.open_orders.enabled` in **Key**. Keys are case sensitive. 5. Enter `true` in **Value**. Any other value leaves the feature off. 6. Save the record. 7. Sync the register, or wait for the next store sync. At the register, a cart with items in it now shows a **Create order** button, and the **Orders** list gains a **Memo** column. The **Order type** filter already offers `Open`, whether or not the feature is on. ## Rename the memo label (optional) The memo is the operator's handle on an open order, so name it after whatever your staff actually call it: a room, a job, an appointment. 1. Add a second store variable with the **Key** `pos.memo.label`. 2. Set **Value** to the label you want, such as `Room`. 3. Save, then sync the register. The new label replaces "Memo" everywhere it appears: the **Create open order** screen, the cart header banner, and the **Memo** column heading on the **Orders** list. The stored value is unchanged, so renaming the label does not affect existing orders. ## What open orders changes at the register | Where | What appears | |---|---| | Cart with items, no order linked | **Create order** button | | Cart linked to an open order | Memo banner with **Edit**, **Submit** in place of **Create order**, **Order actions** in place of **Cart actions** | | **Order actions** menu | **Cancel**, **Save order & clear cart**, and the memo editor, in place of **Park cart** and **Empty** | | Cart lines | Lines already sent to a fulfillment station, grouped under **Previously submitted** with their preparation status once new lines are added alongside them | | Line actions | **Cancel** on submitted lines, which keeps the line for the audit trail, in place of **Remove** | | Checkout | **Submit & exit** as the exit for an open order (**Save & exit** once any payment is taken), and no **Park cart** | | **Orders** list | A **Memo** column, second after **Reference number**. Filter **Order type** by `Open` to list them | | POS layouts | Any layout field set to the `open_orders_enabled` condition | A custom `order_list` layout that defines its own fields takes control of the columns, so it only shows the memo if you add a `memo` field to it. See [POS layouts](pos-layouts). ## Open orders or parking Both free up the register, but they are not alternatives to each other. | | Park | Open order | |---|---|---| | Where the sale is held | On the store, as a **Cart** record | On the store, as an **Order** record | | Who can pick it up | Any register in the store, including one at another outlet | Any register in the store, including one at another outlet | | Reaches a fulfillment station | No | Yes, on each submit | | Identified by | Its entry in the **Carts** list | Its memo, such as `Table 12` | | Suits | Stepping away from one customer to serve another | A sale that is added to over time, such as a table | Parking stays available on any cart that is not linked to an open order. See [park an order](pos-parking-orders). Once the store has synced, create a test open order at the register and confirm it appears in the **Orders** list under the `Open` filter with its memo shown. --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of the StoreConnect site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Help documentation](https://support.storeconnect.com/help-documentation.md) · [Developer reference](https://support.storeconnect.com/developer-reference.md) · [Videos & tutorials](https://support.storeconnect.com/videos-tutorials.md) · [Release notes](https://support.storeconnect.com/release-notes.md) --- StoreConnect Support — https://support.storeconnect.com/articles/configure-pos-open-orders