# Create a voucher manually

Source: https://support.storeconnect.com/articles/create-a-voucher-manually · Last modified 21 August 2026

To do this, you need at least one voucher product configured, and a recipient contact record with a valid email address.

1.  In the App Launcher, search for **Vouchers**.
2.  Click **New** to create a new voucher record.

    ![New voucher record](https://res.cloudinary.com/hzkr6fi81/image/upload/v1771387260/knowledge/vouchers/NewVoucher_xgppjk.png) 
3.  Select the **Store** where the voucher will be used.
4.  Enter the **Opening Balance** (initial value) in your store's currency (e.g., 50 for a $50 voucher).
5.  Select the **Product** that this voucher relates to (must be a voucher product).
6.  Select the **Recipient** (Contact) who will receive the voucher via email. If this is not known, select the person responsible for issuing the voucher.
7.  Enter a unique code for the voucher, or leave blank to autogenerate a secure 16-character alphanumeric number. 
8.  *Optional:* Enter an **Expires At** date, or leave blank for no expiry.
9.  *Optional:* Enter an **Activate Before Date** to set a deadline by which the voucher must be activated. After this date and time, the customer cannot activate the voucher and will see an error if they try.
10.  *Optional:* Change the **Usage** setting if different from the product default.
11.  *Optional:* If the voucher product requires a PIN, enter the **PIN** value. The PIN is set by the admin — it is not auto-generated and cannot be set by the customer.
12.  *Optional:* Check **Resend Email** to send the voucher immediately upon saving.
13.  Click **Save.**

## Voucher fields

| Field           | Description                                                         |
|-----------------|---------------------------------------------------------------------|
| Store           | The store where this voucher was created                            |
| Opening Balance | The initial monetary value of the voucher                           |
| Product         | The voucher product this relates to (determines email template)     |
| Recipient       | The contact who receives the voucher email                          |
| Expires At           | Expiration date; blank means no expiry                                                        |
| Activate Before Date | Activation deadline; customers cannot activate the voucher on or after this date and time     |
| Usage                | Defines where the voucher can be used (defaults to product setting)                           |
| Order Item      | Link to the order item if purchased (auto-populated)                |
| Resend Email    | Triggers email send when checked and saved                          |
| Code            | Automatically generated 16-character unique code (or enter manually) |
| PIN             | Optional PIN required to redeem the voucher — set by an admin, not auto-generated |

---

## Follow StoreConnect

- [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter)
- [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464)
- [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g)
- [LinkedIn](https://www.linkedin.com/company/storeconnect)
- [X / Twitter](https://x.com/storeconnecthq)

## Popular Links

- [Partners](https://getstoreconnect.com/partners)
- [News](https://getstoreconnect.com/articles/news)
- [Events](https://getstoreconnect.com/articles/events)
- [Feature Comparison](https://getstoreconnect.com/how-we-compare)
- [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT)
- [Book a Demo](https://getstoreconnect.com/contact)

## Documentation

- [Help documentation](https://support.storeconnect.com/help-documentation)
- [AI agents](https://support.storeconnect.com/ai)
- [Videos & tutorials](https://support.storeconnect.com/videos-tutorials)
- [Developer reference](https://support.storeconnect.com/developer-reference)
- [Release notes](https://support.storeconnect.com/release-notes)
- [Troubleshooting](https://support.storeconnect.com/troubleshooting)
- [Trust Center](https://trust.getstoreconnect.com/)
- [Status Page](https://status.storeconnect.com/)

## Contact

- info@getstoreconnect.com
- US +1 415 745 3230
- AUS +61 2 8365 2308

100 S Ashley Dr, Suite 600-2461
Tampa FL 33602-600 USA

Level 22, Sydney Place
180 George Street
Sydney, NSW, 2000, AUS

---

StoreConnect Support — https://support.storeconnect.com/articles/create-a-voucher-manually