{"title":"Customer communications features","slug":"customer-communications-features","url":"https://support.storeconnect.com/articles/customer-communications-features","url_markdown":"https://support.storeconnect.com/articles/customer-communications-features.md","subtitle":null,"summary":"Send customizable transactional emails, integrate Salesforce Chat and Service Cloud, and reach customers via SMS through Marketing Cloud or AppExchange apps.","type":"Help_Documentation","video_url":"","keywords":"transactional email, email templates, SMS, chat, Liquid templates, Marketing Cloud, customer notifications, order confirmation, customer communications","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"-   Flexible/customizable transactional emails. Manage in StoreConnect or Marketing Cloud.\n-   Salesforce Chat/Service Cloud capabilities integration.\n\n-   SMS via Marketing Cloud or AppExchange chat apps such as SMS Magic, or 360 SMS.new name for SMS magic\n\n-   Salesforce Web-to-Lead and Web-to-Case integrations offer web forms to capture enquiries or customer support requests directly into Salesforce."}