#  Customer service features Source: https://support.storeconnect.com/articles/customer-service-features · Last modified 21 August 2026 ### **Case management** - Manage all customers cases across all stores - Brand each communication by store - Bring-your-own-domain for all emails - High email deliverability and security - PII compliance - Link related orders and other records for high efficiency case resolution and personalization - Case and order reporting to gain valuable insights on leading causes of cases and resolutions ### **Telephony** - Integration through Natterbox or Salesforce Service Cloud Voice - Manage inbound and outbound phone calls all on the same platform - Per-store inbound lines and Interactive Voice Response - Automatic case creation and lookups based on calling customer - Case deflection through automated order and shipping updates on through auto-attendant or use of Knowledge articles for short solutions or SMS links for step-by-step guides ### **Agentforce** - Deploy Agentforce AI agents to handle routine customer service queries — order status, tracking updates, subscription changes, account balance — without human intervention - Because StoreConnect data is native to Salesforce, Agentforce agents read directly from Order, Subscription, Contact, and Account records without any integration or data sync - Define the scope of what agents can resolve autonomously and configure escalation paths to human Service Cloud agents when a query requires personal attention - Escalations pass full conversation context to the agent, so customers don't need to repeat themselves - Reduces inbound case volume by resolving common queries at the point of contact, across chat, email, and Experience Cloud channels --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/customer-service-features