# End a shift at POS Source: https://support.storeconnect.com/articles/ending-a-shift · Last modified 21 August 2026 Ending a shift requires you to enter the closing balances for all transaction types, then signs you out of the register and closes it for the day. Only a manager or user with the right permissions can end a shift. This is not the same as just signing out as an employee. ## Video demo - start and end a shift at POS ## Closing balance calculations Counted methods (Cash, Card, Bank, Cheque/Check) require you to enter the amount you physically counted. Integrated and web payment methods (such as Linkly, Pay by Link, and pay-on-account) are calculated automatically from order data and shown for reference only — no manual counting is required. Integrated methods only appear if they have a non-zero balance for the shift. Refunds appear as negative amounts against the payment method used for the refund. For example, a $20 cash refund reduces the expected cash balance by $20 — so if a shift has $200 in cash sales and a $20 cash refund, the expected cash balance shows as $180. The refund and the original sale are not reconciled against each other; each shift's expected balance reflects the net of all transactions that occurred in that shift. If a refund is processed in a different shift from the original sale, the original shift's expected balance is unaffected — only the refund shift carries the negative amount. ## End a shift at POS 1. In the sidebar menu, open the user profile section. 2. Select your profile. 3. In the top menu, select **End shift**. ![user actions](https://res.cloudinary.com/hzkr6fi81/image/upload/v1762314393/useractions_a5wxec.png) 4. **Enter the closing balances** for all your payment methods. The expected amount from orders is shown alongside each method so you can compare your count against the system total. ![closing balances example](https://res.cloudinary.com/hzkr6fi81/image/upload/v1762314391/closingbalances_vijiwh.png) 5. Optionally, enter a **Bank deposit reference** and any **Notes** for the shift record. 6. Select **Confirm**. This ends the shift and takes you back to the **Start shift** screen. The shift record is saved with the counted and expected totals per payment method, the bank deposit reference, notes, and the user who ended the shift. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/ending-a-shift