{"title":"Granting support access to your Salesforce org","slug":"granting-support-access-to-your-salesforce-org","url":"https://support.storeconnect.com/articles/granting-support-access-to-your-salesforce-org","url_markdown":"https://support.storeconnect.com/articles/granting-support-access-to-your-salesforce-org.md","subtitle":null,"summary":"Grant temporary login access to the StoreConnect support team from your Salesforce profile settings and share your Org ID so they can locate your instance.","type":"Help_Documentation","video_url":"","keywords":"support access, grant login access, salesforce org access, org id, company information, profile settings, grant account login access, storeconnect support, temporary access, salesforce instance, login access duration, system administrator","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"Sometimes our support team will request access to your Salesforce Org to help debug a problem or help you set up some feature.\n\n\u003e **Never give our Support team (or anyone) your Salesforce password.**\n\n\u003e **StoreConnect can not use this feature to access Government Cloud orgs.**\n\nSalesforce has a standard and secure process of enabling the support teams of the packages you have installed access to your Salesforce instance. You do this through your profile settings.\n\nFirst, click on your profile image in the top corner of your Salesforce instance and then click on settings.\n\n![Accessing your profile settings in Salesforce](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781677662/documentation-media/grant-support-login-access/profile-settings.png)\n\nThen navigate to the “My Personal Information” -\u003e “Grant Account Login Access menu” and locate StoreConnect Pty Ltd Support and change the Access Duration to the duration you wish to allow our Support team access to your org, and then click save.\n\n![Selecting desired duration to grant login access for](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781677664/documentation-media/grant-support-login-access/grant-login-access.png)\n\n\u003e **Don’t have the option to Grant Access?** Check with your Salesforce System Administrator and refer them to this [Salesforce help article](https://help.salesforce.com/s/articleView?id=sf.granting_login_access.htm\u0026type=5).\n\nOnce you have clicked save, you will see a message that your changes have been saved and you will see how many days are left until our Support team will no longer be able to access your Salesforce instance.\n\n![Grant Login Access settings saved](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781677665/documentation-media/grant-support-login-access/saved-settings.png)\n\nWith this done, your need to let Support know your Salesforce Instance Org ID so that we can find the correct org to sign into.\n\nTo do this, click on the cog in the top right-hand corner of your Salesforce login.\n\n![Accessing Salesforce setup](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781677666/documentation-media/grant-support-login-access/accessing-salesforce-setup.png)\n\nThis will open the Salesforce Setup area, then in the Quick Find search box on the left (not the usual top search box) and type “Company Information”\n\n![Selecting Company Information from Salesforce Setup](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781677668/documentation-media/grant-support-login-access/finding-company-information.png)\n\nThis will show you a whole range of information about your Salesforce instance.\n\nFinally, double-click the 15-character *Salesforce.com Organisation ID* to highlight it, then copy it and send it to the support team.\n\n![Copying the Salesforce.com Organization ID](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781677669/documentation-media/grant-support-login-access/copying-the-salesforce-organization-id.png)\n\nOnce you have sent this, the support team will be able to find your Salesforce instance in our system and sign in to help you out."}