# StoreConnect Support

When you configure a StoreConnect sync user for the first time, StoreConnect's sync infrastructure performs an initial bulk pull of all records from every Salesforce object it monitors. This is expected behavior — it is how StoreConnect builds its local working copy of your Salesforce data.

## What gets pulled in the initial sync

The initial bulk pull includes all records from every object in StoreConnect's sync schema, including:

- All StoreConnect custom objects (Products, Stores, Outlets, Price Books, and so on) — these sync immediately and become available to your website.
- Standard Salesforce objects that StoreConnect monitors: Account, Contact, Order, Order Item, Campaign Member, Asset, and Lead.

The row counts you see in [Sync Summaries](sync-summaries) after the initial sync reflect this full pull.

## Why the record count is large

If your Salesforce org has a large volume of existing Accounts, Contacts, or other standard objects, the **SF Row Count** shown in Sync Summaries will include all of them — not just records that were created through StoreConnect. This is normal.

The large count does not mean those records are active on your website.

## Pre-existing records are not website-active without a StoreConnect ID

Standard objects like Account and Contact only become active on the website once they have a **StoreConnect ID (SCID)** — a unique identifier stored in the `s_c__SC_Id__c` field on the record.

Records created through StoreConnect (via checkout, registration, or invitation) are assigned an SCID automatically. Pre-existing Salesforce records that were created before StoreConnect was installed do not have an SCID and will not:

- Appear as matching customers during guest checkout
- Be available for customer login
- Have any website data created against them

The sync infrastructure holds these records in its local database, but the StoreConnect application does not surface them until an SCID is present.

## Adding SCIDs to pre-existing records

If you want pre-existing Accounts or Contacts to participate in StoreConnect — for example, so that customers with existing Salesforce records can log in or be matched at checkout — you need to add SCIDs to those records.

See [Syncing records with StoreConnect IDs](what-records-sync-to-your-website) for the available methods, including inviting contacts, triggering password resets, using the Sync to SC quick action, or bulk importing via Dataloader.

For organizations with very large volumes where only a subset of records should participate in StoreConnect, [per-record sync opt-in](per-record-sync-opt-in) lets you control which individual records are included.

## Summary

| What you see | What it means |
|---|---|
| Large SF Row Count in Sync Summaries after setup | Expected — reflects all Salesforce records pulled into the sync database |
| SC Row Count is much lower | Only records with SCIDs are counted as website-active |
| No new website logins or customer records appeared | Correct — pre-existing records need SCIDs to become website-active |

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## Documentation

- [Help documentation](https://support.storeconnect.com/help-documentation)
- [Videos & tutorials](https://support.storeconnect.com/videos-tutorials)
- [Developer reference](https://support.storeconnect.com/developer-reference)
- [Release notes](https://support.storeconnect.com/release-notes)
- [Troubleshooting](https://support.storeconnect.com/troubleshooting)
- [Trust Center](https://trust.getstoreconnect.com/)
- [Status Page](https://status.storeconnect.com/)

## Contact

- info@getstoreconnect.com
- US +1 415 745 3230
- AUS +61 2 8365 2308

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Level 22, Sydney Place
180 George Street
Sydney, NSW, 2000, AUS

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StoreConnect Support — https://support.storeconnect.com