# StoreConnect Support

If the POS becomes frozen or unresponsive, try the built-in reset options first. If those aren't accessible, you can manually clear the POS browser data and reset the register connection in Salesforce.

## Try the built-in options first

If you can still interact with the POS, use the disconnect option:

1. Lock the register.
2. Open the menu and select **Disconnect Register**.
3. When prompted, choose to wipe all data from the device.

This clears local data and marks the register as disconnected in Salesforce. Only proceed with the manual steps below if the POS is too unresponsive to use this option.

## Manual reset

A manual reset involves two things: resetting the register's connection status in Salesforce, and clearing the POS browser storage on the device.

### Step 1 — Reset the register in Salesforce

1. From the StoreConnect Console, go to **POS > POS Outlets**.
2. Open the outlet the register belongs to.
3. In the **Related > Outlet Registers** section, open the effected register record.
4. Uncheck **Connected** and save.

This makes the register available to connect again. Skip this step if the register was never successfully connected.

### Step 2 — Clear browser storage on the device

The POS stores its local data in the browser's IndexedDB and local storage. You need to clear both. The steps differ depending on the device.

#### On a desktop or laptop (Chrome, Edge, or Firefox)

1. Open the browser where POS is running and go to the POS URL.
2. Open the browser developer tools:
   - **Chrome / Edge**: press **F12**, or right-click anywhere and select **Inspect**
   - **Firefox**: press **F12**, or right-click and select **Inspect**
3. Go to the **Application** tab (Chrome/Edge) or **Storage** tab (Firefox).
4. In the left panel under **Storage**, expand **IndexedDB**.
5. Delete any databases whose names start with **storeconnect** — there will typically be two: `storeconnect` and `storeconnect_pos`.
6. In the left panel, click **Local Storage**, select the POS URL entry, and click **Clear All**.
7. Close the developer tools and reload the page.

#### On a tablet

Developer tools are not available on most tablets. Use the browser's built-in storage controls instead.

**Chrome on Android:**

1. Tap the three-dot menu > **Settings** > **Privacy and security** > **Site settings**.
2. Find the POS URL in the list and tap it.
3. Tap **Clear and reset**.

**Chrome on iPad:**

1. Tap the three-dot menu > **Settings** > **Privacy** > **Clear Browsing Data**.
2. Make sure **Cookies, Site Data** is checked.
3. Tap **Clear Browsing Data**.

:::note
This clears browsing data for all sites, not just the POS.
:::

**Safari on iPad:**

1. On the device, open the **Settings** app and go to **Apps** > **Safari** > **Advanced** > **Website Data**.
2. Find your POS domain in the list and swipe left to delete it.

Alternatively, go to **Settings** > **Apps** > **Safari** > **Clear History and Website Data** to clear all sites.

### Step 3 — Reconnect

1. Reload the POS URL in the browser.
2. Select and connect the register as normal.
3. Sign in with a PIN and start a shift.

All the records should sync to your device and you should have a working POS register.

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- AUS +61 2 8365 2308

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Sydney, NSW, 2000, AUS

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StoreConnect Support — https://support.storeconnect.com