--- title: "Sign in to the support portal" source: https://support.storeconnect.com/articles/sign-in-to-the-support-portal type: article format: markdown site: StoreConnect Support — product and developer documentation for StoreConnect site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # Sign in to the support portal Use this process to sign in to the StoreConnect support portal, where you log and track support cases, check your licenses, and manage your company's details. The portal uses single sign-on, so you sign in with your Google or Microsoft work account. There is no separate StoreConnect password. :::note We are currently fixing a bug that prevents users from signing in with their Salesforce account. If you can't sign in and need to contact support, email support@storeconnect.com. ::: ## Before you start Someone at your company with the **Admin** permission must have invited you, and your account must be **Active**. If you have never received an invitation, ask a colleague who already has access to [invite you](support-portal-users). ## Sign in 1. Go to the support site at [support.storeconnect.com](https://support.storeconnect.com). 2. Select **Log in**. 3. Select **Continue with Google** or **Continue with Microsoft**, whichever provider hosts your work email address. 4. Complete the sign-in prompts from that provider. The portal opens on **My account**, showing your name and the company you are signed in under, with tiles for everything your permissions allow you to reach. ## If you cannot sign in Your password is managed by Google or Microsoft, not by StoreConnect, so StoreConnect cannot reset it. Select **Trouble signing in?** on the login page to open the password reset flow for your provider. Two other causes are worth checking before you contact support: - **Your sign-in email has changed** — the email address on your profile is locked once you have signed in. Contact support to change it. - **Your access was deactivated** — an admin at your company can restore it from [Manage users](support-portal-users). :::tip Subscribe to updates at [status.storeconnect.com](https://status.storeconnect.com) to be notified about service incidents and scheduled maintenance, including any affecting the support portal itself. ::: --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of the StoreConnect site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Help documentation](https://support.storeconnect.com/help-documentation.md) · [Developer reference](https://support.storeconnect.com/developer-reference.md) · [Videos & tutorials](https://support.storeconnect.com/videos-tutorials.md) · [Release notes](https://support.storeconnect.com/release-notes.md) --- StoreConnect Support — https://support.storeconnect.com/articles/sign-in-to-the-support-portal