--- title: "Track your shared success fees" source: https://support.storeconnect.com/articles/support-portal-shared-success type: article format: markdown site: StoreConnect Support — product and developer documentation for StoreConnect site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # Track your shared success fees Use this page to see exactly which orders your shared success fee was calculated on. Every order counted appears here with its own fee, so the total can be reconciled line by line against an invoice. For how the fee itself is defined and when it is charged, see [StoreConnect fees and billing structure](storeconnect-billing). ## Review your orders and fees 1. Go to **Shared Success**. 2. Set **From** and **To** to the period you want. 3. Narrow the results if you need to: - **Search** by order reference, number, or domain. - **Filter by store** to limit the view to particular stores. - **Include test orders** to show orders placed in test mode, which are excluded by default. 4. Select **Group chart by** to set the trend chart interval: `Day`, `Week`, `Month`, `Quarter`, or `Year`. 5. Select **Apply filters**. Four totals update for the period you selected: **Orders**, **Order amount (local)**, **Order amount (USD)**, and **Shared success fee**. Select **Reset** to clear the filters. Each order in the table shows its date, reference, store, currency, order total in both the store currency and USD, the shared success rate applied, and the resulting fee. :::note Orders are converted to USD at the time of the sale, which is why the local and USD columns do not track a single exchange rate across a period. ::: ## Export the orders to a spreadsheet 1. Apply the filters you want the export to cover. 2. Select **Export CSV**. 3. Select **Email me the export**. The export is queued and a download link is emailed to you. Links are password protected and expire after 24 hours. Past requests are listed under **Recent exports** with the date requested and the number of rows, and an expired file shows as removed. ## Dispute an order Dispute an order when you believe shared success should not have been charged on it, for example a duplicate order or one that was never fulfilled. 1. Find the orders in the table, using the filters to narrow the list. 2. Select each order you want to dispute. 3. Select **Dispute**, which shows how many orders you have selected. 4. Review the selected orders and select **Submit dispute**. Your dispute is submitted to the StoreConnect accounts team, who follow up directly. --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of the StoreConnect site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Help documentation](https://support.storeconnect.com/help-documentation.md) · [Developer reference](https://support.storeconnect.com/developer-reference.md) · [Videos & tutorials](https://support.storeconnect.com/videos-tutorials.md) · [Release notes](https://support.storeconnect.com/release-notes.md) --- StoreConnect Support — https://support.storeconnect.com/articles/support-portal-shared-success