--- title: "Manage who can access the support portal" source: https://support.storeconnect.com/articles/support-portal-users type: article format: markdown site: StoreConnect Support — product and developer documentation for StoreConnect site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # Manage who can access the support portal Use this process to control who at your company can sign in to the StoreConnect support portal, and what each of them can do once they are in. ## Before you start You need the **Admin** permission on your own portal user. **Manage users** is not available without it. ## Permission settings Each person in the list has three independent settings. You can toggle these on or off. - **Active** — the person can sign in. Clearing this signs them out immediately. - **Admin** — the person can invite teammates and edit their permissions, and receives admin alerts. - **Billing** — the person can view invoices and update payment details, and receives billing notifications. **Admin** and **Billing** are also what generate the **Admin alerts** and **Billing recipients** lists on [Company details](support-portal-company-details). ## Invite a colleague 1. Go to **Manage users**. 2. Select **Invite user**. 3. Complete **Invite a teammate**: - **First name** - **Last name** — required. - **Email** — required. The portal matches an existing teammate on this address, or creates a new portal user. - **Title** 4. Under **Permissions**, select **Admin**, **Billing**, both, or neither. 5. Select **Send invitation**. The person appears in the user list with a status of **Pending invite** and the date you invited them. Once they sign in for the first time, the status changes to **Active** with a last login date. ## Change someone's permissions 1. Go to **Manage users**. 2. Find the person, using **Search users by name or email** if the list is long. 3. Select or clear **Active**, **Admin**, or **Billing** on their row. Changes save as you make them. There is no save button on this page. ## Remove someone's access :::warning Clearing **Active** signs the person out immediately. They cannot sign in again until an admin reactivates them, so do this only when you intend to end their access. ::: 1. Go to **Manage users**. 2. Find the person and clear **Active** on their row. 3. Respond to the confirmation message. When a user's status changes to inactive, they lose access straight away. Their record and case history stay in place, so you can restore access later by selecting **Active** again. :::note Deactivating someone in the support portal does not touch their Salesforce user. Removing their Salesforce access is a separate task in your own org. ::: --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of the StoreConnect site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Help documentation](https://support.storeconnect.com/help-documentation.md) · [Developer reference](https://support.storeconnect.com/developer-reference.md) · [Videos & tutorials](https://support.storeconnect.com/videos-tutorials.md) · [Release notes](https://support.storeconnect.com/release-notes.md) --- StoreConnect Support — https://support.storeconnect.com/articles/support-portal-users