# ▶️ Allow customers to earn loyalty reward points

Source: https://support.storeconnect.com/articles/how-to-allow-customers-to-earn-reward-points · Last modified 21 August 2026

Video: https://vimeo.com/1197556327?fl=sv&fe=ci

### **1\. Configure Reward Points in the Store Record**

-   In **Salesforce**, open the **StoreConnect app**.

-   Go to:

    -   **StoreConnect Navigation** → **Configuration** → **Stores** → **Stores List View**.

-   Open your **Store Record**.

-   Under the **Products** tab (or **Rewards** tab):

    -   **Activate Points at Order Status**:

        -   Enter the **API name** of the Order Status where points should be allocated.

        -   Example: use `activated` (do not allocate points at Draft status).

    -   **Points Expiry**:

        -   Set **Points Expiry Length** → e.g. `12`.

        -   Set **Points Expiry Unit** → e.g. `Month` (points will expire after 12 months).

-   Click **Save**.


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### **2\. Set Default Earn Rate in Price Book**

-   Open your relevant **Price Book**.

-   Locate the field **Default Earn Rate**.

    -   This controls how many points are earned per unit of currency spent.

    -   Example: enter `1`0 (10 points per dollar).

-   Click **Save**.


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### **3\. Configure Points for Individual Products**

-   Open your **Price Book Entry** for each product where you want to enable points accumulation.

-   For each product:

    -   Edit the record.

    -   Under the **Points** section:

        -   Check **Can Earn Points**.

        -   Set **Points Earned**:

            -   You can enter a fixed number of points (overrides default earn rate).

            -   Example: `250 points` for *Steve Plushy*.

        -   Optionally, set **Bonus Points** for promotions.

-   Click **Save**.


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### **4\. Sync Price Changes**

-   After updating the **Price Book Entry**:

    -   Go to the **Product Record**.

    -   Click **Sync Price Changes**.

    -   This ensures your changes are reflected in the store.


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### **5\. Test the Earning Process**

-   On your **Store website**, navigate to the product page.

-   You should see a message (e.g. *Earn 250 Points for this purchase*).

-   Proceed to:

    -   **Buy Now** → **Checkout** → **Make Payment**.


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### **6\. Verify Points on the Order**

-   In Salesforce:

    -   Go to **Orders** → open the relevant order.

    -   Change the **Order Status** to `Activated`.

-   Under the **Rewards** tab in the Order:

    -   Verify that the correct number of **points earned** is recorded (e.g. `250 Points`).


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### **7\. Verify Points on the Customer Account**

-   Open the **Account Record** for the customer.

-   Under **Account Points Balance**:

    -   Verify the customer’s **total points balance** (should reflect the new points).

-   Under the **Related** tab → **Account Points**:

    -   A new record should appear showing the **points earned** and **activated**.


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StoreConnect Support — https://support.storeconnect.com/articles/how-to-allow-customers-to-earn-reward-points