# ▶️ Create bookable products

Source: https://support.storeconnect.com/articles/how-to-create-bookable-products · Last modified 21 August 2026

Video: https://vimeo.com/1177474211?fl=sv&fe=ci

### **1\. Overview: What Are Bookable Products?**

Bookable products are items or services that customers **schedule** for a specific time slot — such as appointments, classes, or events.

To set one up in StoreConnect, you'll need to complete **three main steps**:

1.  Define the **session details** (duration, attendees, etc.).

2.  Create a **bookable location** (virtual or physical).

3.  Set an **availability schedule** (when bookings can occur).


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### **2\. Create the Bookable Product**

-   Go to the **StoreConnect App** in Salesforce.

-   Open **StoreConnect Navigation > Products > All Products**.

-   Click **New** and enter:

    -   **Name** (e.g., *Steve’s Mentoring*)

    -   **Active**: Checked

    -   **Virtual Product**: Checked

    -   **Available On Date**: Set to a past date for immediate availability


#### Under **Booking Information**:

-   **Booking Duration**: e.g., *30 minutes*

-   **Start Buffer**: e.g., *10 minutes*

-   **End Buffer**: e.g., *5 minutes*

-   **Require Attendee Details**: Optional (collect name/email/phone)

-   **Max Attendees per Booking**: e.g., *10*

-   **Summary**: Event description

-   Click **Save**


#### Set Price & Category:

-   Under **Price Books**, add a price (e.g., *$85*) and **Save**.

-   Click **Sync Price Changes**.

-   Assign to a **Product Category**.

-   Add a **Product Image** under **Media Used by This Product**.


---

### **3\. Create a Bookable Location**

-   Scroll down to **Product Bookable Locations** and click **New**.

-   Then click **New Bookable Location** and enter:

    -   **Name**: e.g., *Virtual, Billows Hotel, Hyde Park*

    -   **Store**: Assign to your current store

    -   **Display Name**: e.g., *Online Meeting*

    -   **Time Zone**: Choose appropriate one (e.g., *Australia/Sydney*)

    -   **Type**: Select *Virtual* or *Physical*

    -   **Active**: Checked

    -   **Max Bookings** (Optional): Limit tickets sold for that session

    -   **Min Bookings** (Optional): Set minimum threshold to run session

-   Click **Save**


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### **4\. Set Availability Schedule**

In the **Bookable Location record**:

#### Create a Regular Availability:

-   Go to **Availabilities** > **New**

-   Enter:

    -   **Name**: e.g., *Weekday Schedule*

    -   **Start Date**: Set to past date (or future if launching later)

    -   **End Date**: Optional (leave blank for ongoing)

    -   **Days of Week**: e.g., *Monday to Friday*

    -   **Start Time**: e.g., *10:00 AM*

    -   **End Time**: e.g., *5:00 PM*

    -   **Unavailability**: Leave unchecked

-   Click **Save**


#### Create a Break (e.g., Lunch Hour):

-   Repeat steps above but:

    -   **Name**: e.g., *Steve's Lunch Hour*

    -   **Time**: *12:00 PM to 1:00 PM*

    -   **Unavailability**: **Check this box**

-   Click **Save**


#### Create a One-Off Special Event:

-   Go to **Bookable Events** > **New**

-   Enter:

    -   **Name**: e.g., *Steve’s Special Mentoring*

    -   **Start and End Date**: e.g., *Saturday, 30th*

    -   **Time**: *1:00 PM to 4:00 PM*

-   Click **Save**


---

### **5\. Set Booking Expiry Duration (Optional)**

-   Go to **StoreConnect Navigation > Configuration > Stores > All Stores**

-   Open your store record.

-   Under the **Products tab**, locate **Booking Settings**.

-   Set **Booking Hold Duration** (e.g., *10 minutes*) and **Save**.


---

### **6\. Test the Booking Experience**

-   Go to the **live product page**:

    -   Select **Location** (e.g., *Online Meeting*)

    -   Choose a **date** (blue dots indicate availability)

    -   Pick a **time slot**

    -   Proceed to **checkout** and **complete payment**


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### **7\. Verify the Booking in Salesforce**

-   Use the **Order Reference Number** to search the order.

-   In the **Order Record**, you'll see:

    -   Product and quantity

    -   Payment details

    -   **Booking record** showing session details and scheduling

    -   Related customer info and emails sent

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StoreConnect Support — https://support.storeconnect.com/articles/how-to-create-bookable-products