# ▶️ Create gift cards

Source: https://support.storeconnect.com/articles/how-to-create-gift-cards · Last modified 21 August 2026

Video: https://vimeo.com/1197555519?fl=sv&fe=ci

### **1\. Create a Gift Card Product**

-   In **Salesforce**, open the **StoreConnect app**.

-   Go to:

    -   **StoreConnect Navigation** → **Products** → **Products List** → click **New**.

-   Configure the product:

    -   **Name** → enter a name for your Gift Card.

    -   **Active** → ensure this is checked.

    -   **Virtual** → ensure this is checked (gift cards are virtual products).

-   Under **Stock Information**:

    -   Set **Available On Date** → choose a date in the **past** (to make it available immediately).

-   Add a **Summary** (product description).

-   Scroll to the bottom:

    -   Under **Vouchers**, check **Is Voucher**.

    -   Select where this voucher can be used:

        -   Current **Store**, **Store Group**, or **Any Store**.

    -   Select a **Voucher Template** (optional — defaults are usually sufficient).

-   Click **Save**.


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### **2\. Set Pricing Options**

-   After saving the product:

    -   Go to **Price Books** → add a **Standard Price**.

-   Configure pricing:

    -   Set a **Minimum Sell Price**.

    -   Enable **Variable Pricing**:

        -   Allows customers to choose the **value of the gift card**.

        -   Add **preset amounts** (optional).

        -   Include "Other Amount" to allow custom amounts.

-   Click **Save**.


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### **3\. Add to Product Category and Upload Photo**

-   Add the product to an appropriate **Product Category** → click **Save**.

-   Attach a **Product Image** (pre-uploaded in Media).

-   **Sync** **Price Changes** and **Refresh**.


---

### **4\. Set Voucher Expiry**

-   Go to:

    -   **StoreConnect Navigation** → **Configuration** → **Stores** → **Stores List View**.

-   Open your **Store Record**.

-   Configure Voucher Expiry:

    -   Set **Voucher Expiry Length** → e.g. `36`.

    -   Set **Voucher Expiry Unit** → e.g. `Months` (36 months = 3 years).

-   Click **Save**.


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### **5\. Test Purchase of Gift Card**

-   Simulate customer journey:

    -   Customer visits the **Store** → **Products**.

    -   Selects the **Gift Card**.

    -   Chooses a **value**.

    -   Proceeds through **Checkout**.

    -   Makes **payment**.


---

### **6\. Activate Order to Trigger Voucher Delivery**

-   Go to:

    -   **StoreConnect Navigation** → **Orders** → **All Orders**.

-   Open the relevant **Order**.

-   Important:

    -   **Vouchers are not sent** until the order reaches the defined **Order Status** (usually **Activated**).

-   Change **Order Status** to **Activated** → mark as **Current Status**.

    -   Voucher will now be sent to the customer.


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### **7\. Configure Order Status for Voucher Delivery**

-   In the **Store Record**, find **Deliver Vouchers at Order Status** field.

-   You can:

    -   Keep the default (`Activated`), or

    -   Enter the API Name of a **custom Order Status** where you want vouchers to be sent.

-   Ensure the order is **paid** before sending the voucher.


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### **8\. How the Customer Uses the Voucher**

-   The customer will receive an **email** with:

    -   **Voucher Code**.

    -   **Expiry Date**.

    -   **Voucher Value**.

-   Voucher Balance Check:

    -   Customers can check the balance via the **check-voucher page**:

        -   Example URL: `https://yourdomain.com/check-voucher`.

        -   Enter **Voucher Code** → click **Check** to see the current balance.


---

### **9\. Using the Voucher at Checkout**

-   Simulate checkout with another product:

    -   Add a product to cart.

    -   Proceed to checkout.

    -   Enter **Voucher Code** → click **Apply**.

    -   Voucher amount is applied → remaining balance can be paid by **Credit Card**.

-   Finalize payment.


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### **10\. Verify Payments and Voucher Usage**

-   Go to:

    -   **StoreConnect Navigation** → **Orders** → open the order.

-   Under **Payment Section**, you will see:

    -   **First payment** → amount applied using **Voucher**.

    -   **Second payment** → any remaining balance paid by **Credit Card**.

-   Check the **Voucher Balance** again — it will reflect the amount used.

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StoreConnect Support — https://support.storeconnect.com/articles/how-to-create-gift-cards