# ▶️ Customise order statuses

Source: https://support.storeconnect.com/articles/how-to-customize-order-statuses · Last modified 21 August 2026

Video: https://vimeo.com/1197554051?fl=sv&fe=ci

### **1\. Understand Order Statuses**

-   **Order statuses** appear along the top of the **Order record**.

-   You can move orders through statuses by selecting a different status and marking it as the **current status**.

-   As statuses progress, they can trigger **new actions** (e.g. invoicing, inventory updates).


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### **2\. Edit Order Status Picklist**

-   From your **Order record**, click the **Cog wheel** → **Edit Object**.

    -   Alternatively: go to **Object Manager** → **Order**.

-   Click **Fields & Relationships**.

-   Search for **Status** → open the **Status** field.

-   You are now editing the **Status picklist** (these are the statuses available to choose).


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### **3\. Add New Order Statuses**

-   Scroll to the bottom of the picklist values and click **New**.

-   Add each new status:

    -   Enter **Name** (e.g. "Shipped").

    -   Enter **API Name**.

    -   Select **Status Category**:

        -   **Draft**:

            -   Allows full editing of the order.

            -   Order can be deleted.

        -   **Activated**:

            -   Locks the order (cannot be edited or deleted).

            -   Triggers downstream processes (e.g. invoicing).

-   Example statuses you might add:

    -   **Shipped** → Activated.

    -   **Fulfilled** → Activated.

    -   **Cancelled** → Draft.

-   After adding each status, click **Save** (or **Save and New** to add another).


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### **4\. Reorder Statuses (Optional)**

-   Click the **Reorder** button in the **Status** picklist editor.

-   Adjust the order in which statuses appear:

    -   Example: move **Cancelled** before **Draft** so it doesn’t appear last.

-   Click **Save** when done.


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### **5\. Notes on System Statuses**

-   The standard **Draft** status:

    -   Its **API Name** or **Status Category** should not be changed (to avoid sync issues).

    -   You can safely change the **value name** (display name).


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### **6\. Verify Changes**

-   Return to an **Order record**.

-   Refresh the page.

-   You should now see all your configured statuses (e.g. Draft, Activated, Shipped, Fulfilled, Cancelled).


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### **7\. Customize How Customers See Order Statuses**

-   Go to:

    -   **StoreConnect Navigation** → **Configuration** → **Stores** → **All Stores**.

-   Select your store.

-   Check what **Theme** your store is using.

-   Open the **Theme** record.

-   Under the **Related** tab → **Theme Locales** (this is used for translations).


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### **8\. Add Translations for Customer Display**

-   Open the **Theme Locale** for your store's language (e.g. English).

-   Under **Related**, view the list of **Translations**.

-   To add a new translation:

    -   Click **New**.

    -   Enter the **Translation Key** for the status (e.g. `order_status.draft`).

    -   Enter the **Value** you want customers to see (e.g. "Processing").

    -   Click **Save**.


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### **9\. Verify Customer View**

-   On the **customer account screen** → **Orders**.

-   Refresh the page.

-   The **Order Status** displayed to the customer should now reflect your translation (e.g. "Processing" instead of "Draft").

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StoreConnect Support — https://support.storeconnect.com/articles/how-to-customize-order-statuses