{"title":"Collect an item serial number at POS","slug":"how-to-enforce-collection-of-a-serial-number-at-pos","url":"https://support.storeconnect.com/articles/how-to-enforce-collection-of-a-serial-number-at-pos","url_markdown":"https://support.storeconnect.com/articles/how-to-enforce-collection-of-a-serial-number-at-pos.md","subtitle":null,"summary":"Enable the Has Serial Number option on a product in Salesforce so POS staff must enter a serial number at the point of purchase.","type":"Help_Documentation","video_url":"","keywords":"serial number, has serial number, pos serial number tracking, enforce serial number, product serial number, stock information, point of sale, serial number collection, salesforce product settings, item tracking","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"You need to set the requirement at the product level, for each product you want to track.\n\n## Require a serial number for a product at POS\n\n1.  Open the product in Salesforce.\n2.  Select **Edit**. \n3.  Scroll to the **Stock Information** section and switch on the **Has Serial Number** option.\n4.  Select **Save**. A serial number will now need to be entered for the product at the point of purchase.\n5.  Repeat for each product you want to be tracked by serial number.\n\n    ![enforce 3](https://res.cloudinary.com/hzkr6fi81/image/upload/v1741644643/knowledge/pos/enforce-3_pqbrmu.png)"}