# ▶️ Find and resolve sync errors Source: https://support.storeconnect.com/articles/how-to-find-and-resolve-sync-errors · Last modified 21 August 2026 Video: https://vimeo.com/1197536170?fl=sv&fe=ci ### **Step 1: Where to find sync errors** 1. In the **StoreConnect Console**, click the **Setup** button in the header actions bar. 2. Under **Synchronization**, click **Manage sync errors**. 3. This opens the [Sync Error Tool](sync-error-tool), which shows any **current synchronisation errors**. - You can also access this via the **App Launcher** by searching for **Sync Errors**. --- ### **Step 2: Simulating an Example Error (for learning purposes)** To simulate a sync error: 1. Go to **Object Manager** in Salesforce setup. 2. Edit the **Order** object. 3. Add a **new custom field** (e.g., text field). 4. Set this field as **Required**. 5. Leave it **hidden from the page layout** so it can't be filled in during a normal order. Now when you place a test order through your website: - The sync will **fail** due to the **missing required field**. - A new sync error will appear in the **Sync Error Tool**. --- ### **Step 3: Review the Sync Error Details** 1. Open the **sync error record** from the list. 2. Use the **dropdown arrow** → select **Wrap Text** to view the full error message. 3. Click the **Information icon** next to the error for a suggested fix. In our example, the message might say: “Required field 'Let’s create trouble\_\_c' not populated.” --- ### **Step 4: Fix the Underlying Issue** You have several options to resolve the problem: - **Remove the “Required” status** from the problematic field. - **Assign a default value** so it’s always filled in automatically. - **Manually update the affected records** to include valid values. In our scenario: - Go back to **Setup → Object Manager → Order → Fields**. - Edit the custom field. - **Deselect "Required"** or add a **default value**. - Click **Save**. --- ### **Step 5: Resync the error records** 1. Return to the [Sync Error Tool](sync-error-tool) (Setup > Synchronization > Manage sync errors). 2. Select all the errored records. 3. Click the **Resync** button. If the issue is resolved, the records will now sync successfully. Your **sync error list should now be empty**. --- ### **Step 6: Confirm Successful Synchronization** - Refresh the **orders list view** or relevant object list. - Verify that the previously failing records are now fully synced and visible. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/how-to-find-and-resolve-sync-errors