{"title":"▶️ Modify an order after checkout","slug":"how-to-modify-an-order-after-checkout","url":"https://support.storeconnect.com/articles/how-to-modify-an-order-after-checkout","url_markdown":"https://support.storeconnect.com/articles/how-to-modify-an-order-after-checkout.md","subtitle":null,"summary":"Edit order line items after checkout to change quantities, then let the customer pay the outstanding balance through their account page or a direct payment link.","type":"Videos_Tutorials","video_url":"https://vimeo.com/1197538363?fl=sv\u0026fe=ci","keywords":null,"last_modified":"2026-08-21T07:12:35+0000","body_markdown":"### **1\\. Locate the Existing Order in Salesforce**\n\n-   Open the **StoreConnect App** in Salesforce.\n\n-   Launch the **StoreConnect Navigation** (bottom-right corner).\n\n-   Go to **Orders** and find the specific order you want to modify.\n\n-   Open the order record.\n\n\n---\n\n### **2\\. Modify the Order Details**\n\n-   Within the order, find the **Order Product** (the line item).\n\n-   Click **Edit** on the item.\n\n-   Update the **Quantity** (e.g., change from 1 to 13).\n\n-   Click **Save** to apply the changes.\n\n\n---\n\n### **3\\. Handle the Outstanding Balance**\n\n-   After saving, the system will automatically calculate the **new total**.\n\n-   Any **additional balance owing** is immediately reflected on the order.\n\n-   The customer can:\n\n    -   Log into their account on the store.\n\n    -   Go to **Orders**, select the updated order.\n\n    -   Click **“Pay Balance”** to settle the remaining amount.\n\n\n---\n\n### **4\\. Optional: Send Payment Link Directly**\n\n-   A **direct payment link** for the outstanding balance can be generated.\n\n-   You can send this link to the customer to let them pay **without logging in**.\n\n\n---\n\n### **5\\. Confirm the Updated Payment**\n\n-   Once the customer pays the balance, **refresh the order page** in Salesforce.\n\n-   You’ll see the **new payment recorded**, and the order will reflect the full, updated amount."}