# ▶️ Raise a support case Source: https://support.storeconnect.com/articles/how-to-raise-a-support-case · Last modified 21 August 2026 Video: https://vimeo.com/1197535681?share=copy&fl=sv&fe=ci ### **1\. Submit a New Support Case** - Go to [**support.getstoreconnect.com**](https://support.getstoreconnect.com/) - Click the **“Contact Us”** button. - Fill out the support form: - **Subject** – Short summary of your issue. - **Description** – Detailed explanation of the problem. - **Your Email** and **Your Name**. - **Category** – General type of issue (e.g., Setup, Orders). - **Subtype** – More specific type of issue. - **Priority Level** – Choose how urgent the issue is (e.g., Low, Medium, High). - **Organization ID** – Paste your Salesforce Org ID. - Click **Submit** to raise the support case. --- ### **2\. View and Manage Existing Cases** - Click the **Login** button on the portal. - Log in using your **Salesforce account**. - Go to the **My Cases** page: - View a list of all open and closed support cases. - Click on any case to view full details. - Use the **Add Comment** function to send additional notes or updates to the support agent. --- ### **3\. Update or Close a Case** - **Update Priority**: - Click the **Update Priority** button. - Choose a new priority level and provide a reason for the change. - **Upload Files**: - Use the **Upload Files** button to attach screenshots or other helpful documents. - You can also view any files sent to you by the support agent. - **Close a Case**: - If the issue is resolved, click the **Close Case** button to notify support that the case is no longer needed. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/how-to-raise-a-support-case