# ▶️ Set up an organisation-wide email address

Source: https://support.storeconnect.com/articles/how-to-set-up-an-organization-wide-email-address · Last modified 21 August 2026

Video: https://vimeo.com/1177473540?fl=sv&fe=ci

### **1\. Open Salesforce Setup**

-   Click the **Cog** **icon** in the top-right corner of Salesforce.

-   Click **Setup**.


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### **2\. Navigate to Organization-Wide Addresses**

-   In the **left sidebar**, go to:

    -   **Administration** → **Email** → **Organization-Wide Addresses**.

-   Click **Add** to create a new one.


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### **3\. Fill in Email Details**

-   **Display Name**: The **name customers will see** in their inbox.

    -   Example: `Customer Support`, `Steve’s Emporium`, or `Billing Department`.

-   **Email Address**: The **email address** that Salesforce will send from.

    -   Example: `support@yourcompany.com`.


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### **4\. Choose the Purpose**

-   **User Selection**:

    -   Allows users to choose **between their personal address and the org-wide address** when sending emails.

-   **No Reply Address**:

    -   Used for **automated emails** like receipts, account notifications, or system alerts that don’t need responses.

-   You can also enable **both options**.


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### **5\. Assign to User Profiles**

-   Choose which **Salesforce profiles** can use this email address.

    -   To allow **everyone** to use it: select **All Profiles**.

    -   To limit access: hold **Ctrl (Windows)** or **Cmd (Mac)** and select specific profiles.


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### **6\. Save and Verify**

-   Click **Save**.

-   Salesforce will now **send a verification email** to the address you entered.

-   Open that email and click the **verification link**.


Once verified, the **organization-wide address** is **active and ready to use** in Salesforce.

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StoreConnect Support — https://support.storeconnect.com/articles/how-to-set-up-an-organization-wide-email-address