{"title":"▶️ Trigger a product re-index","slug":"how-to-trigger-a-product-re-index","url":"https://support.storeconnect.com/articles/how-to-trigger-a-product-re-index","url_markdown":"https://support.storeconnect.com/articles/how-to-trigger-a-product-re-index.md","subtitle":null,"summary":"Request a product re-index by raising a support case with the Trigger Reindex subtype on the StoreConnect portal. Processing time depends on the number of products and price books.","type":"Videos_Tutorials","video_url":"https://vimeo.com/1197569809?fl=sv\u0026fe=ci","keywords":null,"last_modified":"2026-08-21T07:12:35+0000","body_markdown":"### **Step 1: Access Support Portal**\n\n-   Go to support.getstoreconnect.com\n\n-   Log in to your account\n\n\n---\n\n### **Step 2: Create a New Case**\n\n-   Navigate to **“My Cases”** and click **“New Case”**\n\n    -   *Alternatively*, you can use the **“Contact Us”** option\n\n\n---\n\n### **Step 3: Fill Out the Case Details**\n\n-   **Case Type**: Select **Support Actions**\n\n-   **Subtype**: Choose **Trigger Reindex**\n\n-   **Description**: Briefly explain why you're requesting the reindex\n\n-   **Priority**: Set it to **Medium**\n\n-   **Salesforce Org ID**: Enter your Salesforce org ID\n\n\n---\n\n### **Step 4: Submit the Case**\n\n-   Click **Create Case**\n\n-   The reindex process will now begin\n\n\n---\n\n### **Step 5: Wait for Reindex Completion**\n\n-   The index rebuild can take from **a few minutes to a couple of hours**\n\n-   Time depends on the **number of products and price books**"}