{"title":"Manage multiple carts per customer","slug":"manage-multiple-carts-per-customer","url":"https://support.storeconnect.com/articles/manage-multiple-carts-per-customer","url_markdown":"https://support.storeconnect.com/articles/manage-multiple-carts-per-customer.md","subtitle":null,"summary":"Customers can accumulate multiple cart records across devices and browsers. View all carts from a Contact record or the Carts tab, and use cart cloning to support reordering.","type":"Help_Documentation","video_url":"","keywords":"multiple carts, cart management, cart cloning, reorder, contact carts, guest cart, cart status, abandoned cart, cart records","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"Your store's customers can end up with multiple carts for a number of reasons:\n\n-   Visiting from different devices\n-   Using different browsers on the same device\n-   Clearing browser cookies between visits\n-   Using private/incognito browsing windows\n-   Completing a purchase or quotation request — once a cart reaches a closed status (paid, complete, or `quotation_requested`) it can no longer be used, so a new cart is created on the next visit\n\nStoreConnect does not merge carts automatically. Each cart stays an independent record. For logged-in customers, all carts are linked to the customer's **Contact** record. For guest customers, carts are identified only by the session token.\n\n## View a customer's carts\n\nFrom the **Contact** record:\n\n1.  Open the customer's **Contact** record.\n2.  Scroll to the **Carts** related list.\n3.  Review all cart records linked to this contact — every status is listed.\n\nFrom the **Carts** list:\n\n1.  Go to the **Carts** list.\n2.  Use a list view filtered by the **Contact** field, or search by **Checkout Email**.\n3.  If a customer has several active carts, contact them to confirm what they want to buy before moving items into one cart to complete checkout.\n\n## Cart cloning (advanced feature)\n\nStoreConnect can clone a cart's items into a new cart, which is useful for reordering. When a cart is cloned:\n\n-   A new cart is created with fresh session details.\n-   Eligible items are copied from the source cart.\n-   Items that cannot be cloned (bundle products, bookable products, out-of-stock products, unavailable products) are excluded from the new cart. If no items can be cloned, the operation fails and the original cart is left unchanged.\n\nCart cloning is available as a developer feature through the Liquid `cart.clone` action and is not exposed as a standard button in the default webstore theme. For the action's parameters, requirements, and behavior, see [Action - Liquid Tag Reference](action-tag-reference)."}