# Nonprofit features Source: https://support.storeconnect.com/articles/nonprofit-features · Last modified 21 August 2026 Nonprofits have a more complex commerce problem than most: they need to raise funds, sell merchandise, run events and programs, and engage a community of supporters — often across multiple campaigns and revenue streams — while keeping administration light and reporting transparent. StoreConnect unifies all of these on a single Salesforce platform, giving nonprofits a commerce engine that works with their existing CRM rather than alongside it. ## Challenges for nonprofits - **Multiple revenue streams** — donations, memberships, merchandise, event tickets, and op-shop sales are managed in separate systems with separate reporting - **Donor data fragmentation** — donation history, membership status, and purchasing behavior are not connected, making personalised engagement difficult - **Campaign complexity** — running multiple active fundraising campaigns with separate goals, products, and reporting requires significant manual overhead - **Cost sensitivity** — nonprofits need enterprise-grade functionality at a cost structure that reflects their operating model - **Compliance and reporting** — donor reporting, gift-aid processing, and charity governance requirements demand accurate and auditable records ## Key features - Licensed per org, not by user - Accept one-off and recurring donations and sponsorships - Sell merchandise, memberships, and receive donations online on the same website and cart checkout - Launch multiple sites: seasonal campaigns, for different regions, currencies, and different demographics - Integrated booking system: sell courses, seminars, and book various kinds of appointments - Complete content management system to fully replace website - Rewards points and loyalty - Integrated point of sale - Subscriptions and memberships, variable and fixed price support - Manage your team's fundraising efforts - Gift certificates, vouchers, and promotion codes - Multiple tax and shipping zones - 20+ payment providers including Stripe, PayPal, Square, Adyen, and ZipPay - Stock and inventory management - Process credit card payments inside Salesforce from an order received by email, mail, phone, or in person - Complete 360° view of donors in real time in Salesforce ## How StoreConnect addresses nonprofit challenges **Unified platform for all revenue types** StoreConnect handles one-off donations, recurring donations, membership subscriptions, merchandise sales, event bookings, and POS sales in a single platform. Every transaction is recorded as a Salesforce Order — regardless of type — giving finance teams a single source of truth for all revenue. **Donations** - **One-off donations** — customers can make a single donation of any amount at checkout - **Recurring donations** — set up monthly, quarterly, or annual giving programs with automated billing; donors can manage their own giving from their account dashboard - **Child sponsorships** — individual children, animals, or beneficiaries can be set up as sponsorable products; donors sponsor a specific individual with a recurring subscription - **Initiative-based sponsorships** — donors can direct their giving to a specific program, project, or campaign - **Pledges** - where customers can promise a donation to be paid when some objective is fulfilled **Peer-to-peer fundraising** Supporters can create their own fundraising pages to collect donations on behalf of your organization. Peer-to-peer funds flow into the same Salesforce records as direct donations, with full attribution to the campaign and fundraiser. **Memberships** Membership tiers are managed as subscription products. Members receive access to member-only products, pricing, or content based on their active membership status, managed automatically through Salesforce. **Combined checkout** A supporter can donate, purchase merchandise, and register for an event in a single checkout transaction. No separate cart or checkout flow per product type is required. See [Combined checkout function](combined-checkout-function). **Donor dashboard** Donors manage their own giving from a self-service account dashboard: view donation history, update payment methods, manage recurring gifts, and download tax receipts. **Intelligent donor management** - Enable Salesforce Chat to allow team members to talk to potential donors and sponsors in real time without them leaving your site - All recurring payments are fully automated — once set, they run without manual intervention - All financial transactions are captured directly into Salesforce with no syncing delays, including payments and failed payments, each of which can trigger Salesforce workflows - Tailor Salesforce reporting dashboards to view sponsorships and donations in real time - Extend functionality with Salesforce and AppExchange products to create targeted marketing campaigns based on donor type, donation range, and other categories **Multi-site campaign management** Run multiple fundraising campaigns or program stores from a single Salesforce org — an annual appeal, a capital campaign, and a merchandise store can each have their own branding and product range while sharing the same donor database and reporting. - Launch new websites or transactional sites for different campaigns - Launch sites for seasonal campaigns and shut down once the campaign is finished - Launch sites based on language, region, or currency, all centrally managed from one Salesforce org - Manage centralized reporting within Salesforce using standard reports and dashboards - Set up detailed permissions for team members controlling who can edit and publish content on which site **Op-shop and event POS** StoreConnect's POS handles in-person sales at op shops, events, market stalls, and fundraising activities. All sales are recorded as Salesforce Orders, connected to the customer record if the customer is known. ## Key capabilities - [Recurring donations and memberships](subscription-features) - [Combined checkout (donate + purchase + register)](combined-checkout-function) - [Point of sale for op shops and events](storeconnect-point-of-sale-features) - [Donor self-service dashboard](user-account-page) - [Multi-site campaign management](multi-store-multi-currency-multi-language) - [Donation and campaign reporting](reporting-features) ## Typical use cases 1. **Annual appeal** — a dedicated fundraising store with one-off and monthly giving, a campaign thermometer, and Salesforce reporting on progress to goal 2. **Child sponsorship program** — each child is a sponsorable product; donors commit to a monthly subscription and receive updates tied to their sponsored child 3. **Membership + merchandise** — members purchase an annual membership and receive access to member pricing on the merchandise store; both flow through combined checkout 4. **Gala and event fundraising** — event tickets, table bookings, and silent auction items sold through StoreConnect, with POS at the door 5. **Op-shop network** — multiple op-shop locations each with their own POS, sharing a centralized product and donor database 6. **Missionary and mission team fundraising** — individual team members manage their own fundraising pages; all funds are attributed to the campaign in Salesforce ## Reporting and analytics **Powerful reporting** - Customer and behaviour data saved into Salesforce - Create customized and detailed reports on donations, memberships, products, orders, and customer information using standard Salesforce reports - Abandoned cart reporting - Subscribe team members to receive automatic report updates - Staff Assisted Orders allows you to attribute a sale or donation to a specific team member **Marketing attribution** - Use UTM tracking to capture the exact attribution of marketing spend against actual orders and donations - Monitor funnel efficiency with multiple UTM codes per order, captured by time - Use A/B testing and Salesforce reporting to fine-tune marketing spend to the most effective channels ## Relevant Salesforce tools - **Nonprofit Success Pack (NPSP)** — StoreConnect Contact and Account records are compatible with NPSP's donor management model; donations can be recorded as NPSP Opportunities where required - **Nonprofit Cloud** — next-generation Salesforce nonprofit platform; StoreConnect data integrates with Nonprofit Cloud objects and reporting - **Marketing Cloud** — donor journey automation, appeals, and re-engagement campaigns - **Experience Cloud** — peer-to-peer fundraising portals and donor community sites - **CRM Analytics** — campaign performance dashboards, donor retention reporting --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/nonprofit-features