{"title":"Order handling","slug":"order-handling","url":"https://support.storeconnect.com/articles/order-handling","url_markdown":"https://support.storeconnect.com/articles/order-handling.md","subtitle":null,"summary":"Work with orders after they are placed: refund a web order, move an order to a different account, and record which staff member assisted a sale.","type":"Help_Documentation","video_url":"","keywords":"order handling, refund, process refund, web order refund, negative payment, move order, reassign order, change account, duplicate account, user assisted order, assistant, staff member, order admin","last_modified":"2026-09-15T02:32:04+0000","body_markdown":"Once an order exists, most changes to it are made in Salesforce rather than on the storefront. This section covers the three most common of those changes.\n\nRefunds take the most steps. StoreConnect does not move the money for you, so you refund the customer in your payment provider's dashboard and record it in Salesforce as a separate refund order with a negative payment.\n\n## In this section\n\n- [Process refunds for web orders](processing-refunds-for-web-orders)\n- [Change the account for an order](how-to-move-an-order-to-another-account)\n- [Link a staff member to an order](user-assisted-orders)"}