{"title":"Look up a customer's order history","slug":"order-history","url":"https://support.storeconnect.com/articles/order-history","url_markdown":"https://support.storeconnect.com/articles/order-history.md","subtitle":null,"summary":"Search, filter, and sort past POS orders by customer name, order ID, date range, or product type to locate transaction details.","type":"Help_Documentation","video_url":"","keywords":"order history, pos order lookup, search orders, filter orders, transaction history, customer order search, order id lookup, date range filter, past orders, point of sale orders, find a transaction, sort orders","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"When searching for an order, you can refine the list by filtering for a specific store, product type, date range, customer identifiers, etc. \n\n## Search for an order at POS\n\n1.  In the POS dashboard, select the **Orders** icon in the left menu. It looks like a table.\n2.  Enter a search term, such as order ID, phone number, customer name, email, etc.\n3.  Select a filter option, e.g. **Order type**.\n4.  Press Enter or **Search order records**, to access advanced filters and refine the list.\n5.  If the transaction is hard to locate, you can also sort the list by column header.\n    ![order history 1](https://res.cloudinary.com/hzkr6fi81/image/upload/v1762741198/knowledge/pos/order-history1_ot6zzu.png)\n6.  For older orders, we recommend using a date range search.\n    ![order history 2](https://res.cloudinary.com/hzkr6fi81/image/upload/v1762741198/knowledge/pos/orderhistory2_ezihb4.png)\n7.   Once you find the order, click it to view the order details."}