# Order Object Reference Source: https://support.storeconnect.com/articles/order-object-reference · Last modified 21 August 2026 ## Overview | Property | Value | |----------|-------| | **API Name** | `Order` | | **Label** | Order | | **Plural Label** | Orders | | **Type** | Standard Object | ## Fields | Field Label | API Name | Type | Required | Description | |-------------|----------|------|----------|-------------| | Abandoned | `s_c__Abandoned__c` | Checkbox | No | The Abandoned__c field is set to true by StoreConnect if the order has a `Checkout_Step__c` of 'customer', 'shipping', 'terms_and_conditions', 'payment', 'failed' and 10 hours have passed since it was set. | | Order Assisted by User | `s_c__Assisted_By_User_Id__c` | Lookup ([User](user-object-reference)) | No | If the shopper selects a user from the "Were you assisted to make this purchase?" drop down during the last stage of checkout, then this field will be populated by the related User ID | | Browser | `s_c__Browser__c` | Text(255) | No | Shows the browser used by the customer. | | Cart Reference | `s_c__Cart_Reference__c` | TextArea | No | Used to link a web store Checkout session to its resulting Order. | | Checkout Deposit Amount | `s_c__Checkout_Deposit_Amount__c` | Currency(18,2) | No | The deposit amount recorded at order creation when the customer paid a deposit at web checkout, with the balance collected later. Blank when no deposit was used. | | Checkout Email | `s_c__Checkout_Email__c` | Email | No | Email added by the user at the point of checkout. In order transactional emails, this email is used. If empty, contact email is used | | Checkout Phone | `s_c__Checkout_Phone__c` | Phone | No | Phone added by the user at the point of checkout | | Checkout Shipping Email | `s_c__Checkout_Shipping_Email__c` | Email | No | Shipping Email (of recipient) added by user at the point of checkout. Sometimes this is different from ShipToContact's email. | | Checkout Shipping Phone | `s_c__Checkout_Shipping_Phone__c` | Phone | No | Phone number (of recipient) added by user at the point of checkout. Sometimes this is different from ShipToContact's phone. | | Checkout Step | `s_c__Checkout_Step__c` | Text(255) | No | The `Checkout_Step__c` field shows the step at which the checkout is up to. Valid values for this field are 'open', 'customer', 'shipping', 'terms_and_conditions', 'payment', 'complete', 'quotation_requested' and 'failed'. Each stage represents the step the order is up to, so a order in state 'payment' means the customer is at (but not complete) on the payment step of the checkout process. | | Collection Point | `s_c__Collection_Point_Id__c` | Lookup ([s_c__Collection_Point__c](collection-point-object-reference)) | No | If the shopper picks up this order from a collection point, then that collection point will be referenced here. | | Requested Collection Time | `s_c__Collection_Time__c` | DateTime | No | The time the customer requested to pickup the item during checkout | | Contact Email | `s_c__Contact_Email__c` | Formula (Text) | No | This is a forumula field mirroring the `BillToContact.Email` field to be used in the Order Layout. | | Contact | `s_c__Contact_Id__c` | Lookup ([Contact](contact-object-reference)) | No | The standard Contact object that this order belongs to. | | Contact Mobile Phone | `s_c__Contact_Mobile_Phone__c` | Formula (Text) | No | This is a forumula field mirroring the `BillToContact.MobilePhone` field to be used in the Order Layout. | | Contact Phone | `s_c__Contact_Phone__c` | Formula (Text) | No | This is a forumula field mirroring the `BillToContact.Phone` field to be used in the Order Layout. | | Country | `s_c__Country__c` | Text(255) | No | Shows country of the customer. | | Customer Notes | `s_c__Customer_Notes_Long__c` | LongTextArea(10000) | No | Holds any notes supplied by the customer during checkout on the payment page of the checkout process. | | Device Type | `s_c__Device_Type__c` | Text(255) | No | Shows the device type used by the customer, eg Desktop/Mobile/Tablet. | | Ip Address | `s_c__Ip_Address__c` | Text(255) | No | Shows the IP Address of the customer. | | Language | `s_c__Language__c` | Text(255) | No | Shows the system language of the customer. | | Location | `s_c__Location__c` | Location | No | Shows the latitude and longitude of the customer. | | Memo | `s_c__Memo__c` | Text(80) | No | A short free-text note on this order. This field could be renamed and used, for example, to record table numbers. | | Outlet | `s_c__Outlet_Id__c` | Lookup ([s_c__Outlet__c](outlet-object-reference)) | No | For POS: The Outlet that created this Order (if applicable). For Web: the outlet where the stock comes from (which can also dictate pricing). | | POS Order Type | `s_c__POS_Order_Type__c` | Text(255) | No | The type of this Order, for example Layby. | | Payment Link | `s_c__Payment_Link__c` | Formula (Text) | No | Formula field providing a full link to the payment page for this Order. | | Platform | `s_c__Platform__c` | Text(255) | No | Shows the computer platform of the customer, eg Mac/Windows. | | Register Shift | `s_c__Register_Shift_Id__c` | Lookup ([s_c__Register_Shift__c](register-shift-object-reference)) | No | The Register Shift that created this order (if applicable). | | Screen Resolution | `s_c__Screen_Resolution__c` | Text(255) | No | Shows the screen resolution of the computer used by the customer. | | Send Confirmation Emails | `s_c__Send_Confirmation__c` | Checkbox | No | If true, send emails to the contact about this order as defined in the `Store__c.Transactional_Emails` association. | | Send POS Receipt Email | `s_c__Send_POS_Email__c` | Checkbox | No | If true, send a POS receipt email to the checkout email address as defined in the `Store__c.Transactional_Emails` association. | | Shipping Method Selected at Checkout | `s_c__Shipping_Method__c` | Text(255) | No | The shipping method selected by the customer during checkout. | | Shipping Notes | `s_c__Shipping_Notes__c` | LongTextArea(10000) | No | Holds any shipping notes supplied by the customer during checkout. | | Store | `s_c__Store_Id__c` | Lookup ([s_c__Store__c](store-object-reference)) | No | This represents the `Store__c` that this order was placed on. This also defines which set of Transactional Emails are sent to this order based on the `Store__c.Transactional_Emails` relationship. | | Submitted Date | `s_c__Submitted_Date__c` | DateTime | No | Contains the date when the order is created. Defaults to date/time now. Can be updated in case it needs to be altered. | | Original Subscription Order | `s_c__Subscription_Order_Id__c` | Lookup ([Order](order-object-reference)) | No | The original Order that is the source of this Order. When a subscription is renewed, it creates a new order object, which is then related back to the original subscription via this field. | | Test Order | `s_c__Test_Order__c` | Checkbox | No | A true value indicates that this order was placed as a Test Order. An order is a test order if the email address used during the order matches one of the test email address set via the `test_checkout_email_addresses` Store Variable. There should be a limited number of these. | | Timezone | `s_c__Timezone__c` | Text(255) | No | Shows the timezone of the customer. | | Total Earn Points Amount | `s_c__Total_Earn_Points_Amount__c` | Number(18,0) | No | The total number of points earned with this Order. | | Total Points Amount | `s_c__Total_Points_Amount__c` | Number(18,0) | No | The total number of points used for purchasing this Order. | | Total Taxes | `s_c__Total_Tax_Amount__c` | Currency(18,4) | No | The total taxes billed as part of this order, kept up to date as the order is changed. | | User Agent | `s_c__User_Agent__c` | Text(255) | No | Shows the customer's browser user agent string. | | StoreConnect External ID | `s_c__sC_Id__c` | Text(36) | No | StoreConnect External ID, do not modify in Salesforce | ## Relationships | Field | Type | Related Object | Relationship Name | |-------|------|----------------|-------------------| | `s_c__Assisted_By_User_Id__c` | Lookup | [User](user-object-reference) | Assisted_Orders | | `s_c__Collection_Point_Id__c` | Lookup | [s_c__Collection_Point__c](collection-point-object-reference) | Collected_Orders | | `s_c__Contact_Id__c` | Lookup | [Contact](contact-object-reference) | Orders | | `s_c__Outlet_Id__c` | Lookup | [s_c__Outlet__c](outlet-object-reference) | Outlet_Orders | | `s_c__Register_Shift_Id__c` | Lookup | [s_c__Register_Shift__c](register-shift-object-reference) | Orders | | `s_c__Store_Id__c` | Lookup | [s_c__Store__c](store-object-reference) | Orders | | `s_c__Subscription_Order_Id__c` | Lookup | [Order](order-object-reference) | Generated_Subscription_Orders | ## Referenced by These objects hold a lookup or master-detail relationship to **Order** (`Order`). Where the referring record exists to join things together, **Also links to** shows what it connects this object to. | Object | Field | Type | Relationship Name | Also links to | |--------|-------|------|-------------------|---------------| | [s_c__Cart__c](cart-object-reference) | `s_c__Order_Id__c` | Lookup | Cart_Orders | — | | [s_c__Discount_Credit__c](discount-credit-object-reference) | `s_c__Order_Id__c` | Lookup | Discount_Credits | [s_c__Discount__c](discount-object-reference) | | [s_c__Form_Submission__c](form-submission-object-reference) | `s_c__Order_Id__c` | Lookup | Form_Submission_Order | — | | [Order](order-object-reference) | `s_c__Subscription_Order_Id__c` | Lookup | Generated_Subscription_Orders | — | | [s_c__Order_Campaign__c](order-campaign-object-reference) | `s_c__Order_Id__c` | MasterDetail | Order_Campaigns | — | | [s_c__Payment__c](payment-object-reference) | `s_c__Order_Id__c` | Lookup | Payments | — | | [s_c__Promotion_Credit__c](promotion-credit-object-reference) | `s_c__Order_Id__c` | Lookup | Order_Promotion_Credits | [s_c__Promotion_Action__c](promotion-action-object-reference), [s_c__Promotion__c](promotion-object-reference) | | [s_c__Promotion2_Usage__c](promotion2-usage-object-reference) | `s_c__Order_Id__c` | Lookup | Promotion2_Usages_Order | — | | [s_c__Reward_Usage__c](reward-usage-object-reference) | `s_c__Order_Id__c` | Lookup | Reward_Usages_Order | [s_c__Promotion2__c](promotion2-object-reference), [s_c__Reward__c](reward-object-reference) | | [s_c__Shipment__c](shipment-object-reference) | `s_c__Order_Id__c` | Lookup | Shipments | — | | [s_c__Subscription__c](subscription-object-reference) | `s_c__Delinquent_Order_Id__c` | Lookup | Delinquent_Subscription_Order | — | | [s_c__Subscription__c](subscription-object-reference) | `s_c__Order_Id__c` | Lookup | Subscription_Order | — | | [s_c__Subscription__c](subscription-object-reference) | `s_c__Renewal_Order_Id__c` | Lookup | Subscription_Renewal_Order | — | | [s_c__Subscription_Change__c](subscription-change-object-reference) | `s_c__Order_Id__c` | Lookup | Subscription_Changes_Order | — | --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/order-object-reference