# Platform and ecosystem Source: https://support.storeconnect.com/articles/platform-and-ecosystem · Last modified 21 August 2026 StoreConnect is built natively on Salesforce — not integrated with it. Every object, field, and record is a standard or custom Salesforce object. This means the entire Salesforce platform is available as an extension layer: flows, triggers, APIs, AppExchange apps, and AI tools all work with StoreConnect data without custom middleware. ## Salesforce extensibility Because StoreConnect data lives in Salesforce, you extend and automate your commerce operation using standard Salesforce tools — not StoreConnect-specific APIs. - **Salesforce flows** — build no-code automations triggered by any store event: order placed, subscription renewed, booking confirmed, loyalty points earned - **Apex triggers** — write custom logic in Apex that fires on any StoreConnect object change - **Platform events** — publish and subscribe to real-time events from store activity for integration with external systems - **Experience Cloud** — embed StoreConnect store functionality within a Salesforce Experience Cloud site, or use Experience Cloud for authenticated customer portals alongside StoreConnect - **Service Cloud** — cases, telephony, and Omni-Channel routing are native Salesforce features available to StoreConnect customers - **CRM Analytics** — connect store data to Tableau CRM dashboards and Einstein Discovery models - **Agentforce** — surface store and customer context to Agentforce AI agents for service, sales, and self-service scenarios - **AppExchange** — any AppExchange app that works with standard Salesforce objects works with StoreConnect data See [Extensible with Salesforce](extensible-with-salesforce). ## Authentication providers StoreConnect supports multiple authentication methods for customer login and B2B portal access. - **Native account creation** — standard email and password registration - **Google SSO** — customers can sign in with their Google account - **Microsoft Entra ID / Azure AD** — enterprise SSO via Microsoft identity, suitable for B2B portals and internal-facing stores - **SAML** — standards-based SSO for custom identity provider integrations - **Experience Cloud SSO** — share authentication sessions with a Salesforce Experience Cloud site - **Role-based store permissions** — control which authenticated users can access which stores or products See [Authentication providers and single sign-on (SSO)](authentication-providers). ## Security and compliance StoreConnect is certified and audited across the major compliance frameworks that enterprise and regulated-industry customers require. - **SOC 2 Type II** — independently audited security controls - **ISO 27001** — information security management certification - **HIPAA** — controls appropriate for healthcare-adjacent use cases - **GDPR** — data residency is determined by your Salesforce org's data centre; no separate StoreConnect data store exists outside Salesforce - **PCI-compliant payment handling** — card data is handled by integrated payment providers and never stored in Salesforce or StoreConnect - **Data encryption** — data at rest and in transit is encrypted per Salesforce platform standards See [Security compliance features](security-compliance-features) for certification details and the [Enterprise guide](enterprise-guide) for architecture context. ## Infrastructure and support - **Dedicated servers** — Emporium and Flagship plan customers receive dedicated server infrastructure rather than shared tenancy - **CDN for media** — product images and assets are served via CDN for performance - **24×7 monitoring** — platform monitoring and incident response - **Disaster recovery** — recovery processes and RPO/RTO targets as per plan tier - **Annual updates** — StoreConnect releases major updates on an annual cycle, with interim patch releases See [Technical support features](technical-support-features). ## Set this up - [Configure SSO and authentication providers](authentication-providers) - [Review security and compliance](security-compliance-features) --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/platform-and-ecosystem