# Disconnect a POS register Source: https://support.storeconnect.com/articles/pos-disconnecting-a-register · Last modified 21 August 2026 A register can only be connected to one device at a time. If you want to use a different device for a specific register, you will need to disconnect it first. There are two options for disconnecting a register. - (Recommended) Disconnect from the POS - Using this method will clear both the connection on the device side (browser) and the Salesforce side. - Disconnect from Salesforce - will work but work, but it will leave data on the POS device and the device will think it’s connected to a Register, meaning if you later want to reconnect it, you will have to clear out cookies and browser storage to avoid issues. Only use this method if you don’t have access to the device. ## To disconnect a register 1. In your POS terminal, go to the **Start a shift** screen. 2. Select **Disconnect Register** in the bottom right corner. ![Image of disconnect it 1](https://res.cloudinary.com/hzkr6fi81/image/upload/v1728461339/knowledge/pos/disconnecting-a-register-1_f5tzqg.png) 3. Sign in and enter your PIN. You'll see a warning about losing data. You can continue or cancel. Do not continue if your data is at risk. ![Image disconnect 3](https://res.cloudinary.com/hzkr6fi81/image/upload/v1728461339/knowledge/pos/disconnecting-a-register-4_vncpny.png) 4. If the register has not finished syncing, do not disconnect. Wait until synchronization has finished. 5. If you are sure, select **Wipe data and disconnect**. 6. You can now connect another register. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/pos-disconnecting-a-register