--- title: "POS fulfillment statuses" source: https://support.storeconnect.com/articles/pos-fulfillment-statuses type: article format: markdown site: StoreConnect Support — product and developer documentation for StoreConnect site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # POS fulfillment statuses POS fulfillment records track each item's delivery or collection state from the time it is added to a cart through to completion. A fulfillment record is created for each cart item when a fulfillment type is assigned. ## Fulfillment statuses | Status | Description | |--------|-------------| | `requested` | Fulfillment has been requested (initial state for most types) | | `ordered` | Item has been ordered from a supplier (used for special orders) | | `received` | Ordered item has been received into the outlet | | `picked` | Item has been picked from stock | | `packed` | Item has been packed and is ready to dispatch | | `ready_to_ship` | Item is ready for carrier collection | | `shipped` | Item has been dispatched and is in transit between outlets (used for transfer fulfillments) | | `ready_for_pickup` | Item is ready for customer collection | | `delivered` | Item has been delivered to the customer | | `complete` | Fulfillment is fully complete | | `on_loan` | Item is out on loan (used for rental fulfillments) | | `returned` | Item has been returned | | `out_of_stock` | Item could not be fulfilled due to stock unavailability | | `missing` | Item cannot be located in stock | ## Fulfillment substatuses Substatuses are active during the cart and checkout process. They appear alongside the main status to indicate where in the checkout flow a fulfillment currently is. | Substatus | When it applies | |-----------|----------------| | `confirm_quantity` | Staff are confirming the quantity before proceeding | | `checkout` | The fulfillment is in the active checkout process | | `release` | The fulfillment is being released (for example, during a return or cancellation) | ## Custom fulfillment statuses Custom statuses can be set on fulfillment records via the Salesforce API or automation rules. When the POS encounters a status that is not in the predefined list above, it displays the status with a sentence-cased label. For example, a custom status of `awaiting_approval` displays as "Awaiting approval". Custom statuses are read-only in the POS. Staff can view them, but cannot transition out of a custom status using the standard fulfillment controls. Use Salesforce flows or automation to manage transitions to and from custom statuses. ## Fulfillment types and statuses Not all statuses apply to every fulfillment type. The status progression also differs between standard purchase fulfillments and rental fulfillments. **Standard purchase fulfillments** (`takeaway`, `delivery`, `pickup`, `hold`, `transfer`, `special_order`) progress through statuses relevant to picking, packing, and releasing goods for sale. **Rental fulfillments** (`reserved`, and rental variants of `takeaway`, `pickup`, `hold`, `transfer`, `special_order`) follow a different progression that includes `on_loan` and `returned` states before reaching `complete`. The release action button for rental fulfillments shows **Loan items** instead of Release items. For reference, the 7 fulfillment types are: `takeaway`, `delivery`, `pickup`, `hold`, `transfer`, `reserved`, and `special_order`. To configure which fulfillment types are available in your POS and customize their labels, see [Configure POS fulfillment types and payment methods](pos-fulfillment-configuration). --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of the StoreConnect site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Help documentation](https://support.storeconnect.com/help-documentation.md) · [Developer reference](https://support.storeconnect.com/developer-reference.md) · [Videos & tutorials](https://support.storeconnect.com/videos-tutorials.md) · [Release notes](https://support.storeconnect.com/release-notes.md) --- StoreConnect Support — https://support.storeconnect.com/articles/pos-fulfillment-statuses