# Process a stock transfer at POS Source: https://support.storeconnect.com/articles/pos-stock-transfers · Last modified 21 August 2026 Stock transfers are a bit similar to special orders and holds, but differ in that they require actions at both the sending and receiving outlets. ## Video demo ## Initiate a stock transfer You can transfer stock between any outlet from any outlet. 1. Add the product to the cart that you want to transfer. 2. Click on the item. A set of new options appears. ![Transfer order details](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765403772/knowledge/pos/TransferOrder_ovq1d6.png) 3. In the **Transfer, Hold, Special Order** field select **Transfer**. 4. Select the origin location in the **Transfer from** field. 5. Select the receiving location in the **Pickup from** field. 6. (If applicable) Select if the customer is making any payment and enter the details. 7. Go back to the cart and finalize the transaction. The item now appears in the **Pickups** section with the status of Requested. ## Mark a transferred item as sent This procedure is done when the sending store sends the item. 1. Go to the **Pickups** section in the POS terminal. 2. Filter or search for the item and open it. 3. Select **Next**. This moves the order status to **Confirmed**. 4. Select **Next**. This moves the order status from **Confirmed** to **Shipped.** 5. That is the final action to complete in the sending outlet. ## Receive a transferred item 1. Go to the **Pickups** section in the POS terminal. 2. Filter or search for the order and open it. It should have a status of **Shipped** or **Completed**. ![Transfer statuses or order](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765403772/knowledge/pos/Shippedtransfer_kalufo.png) 3. Select **Next**. This moves the order status to **Ready to Pick up**. ## Finalize the sale of a transferred item 1. Go to the **Pickups** section in the POS terminal. 2. Filter or search for the order and open it. It should have a status of **Ready to Pick up**. 3. If the customer has outstanding payments to make, process these through the checkout as normal. 4. Once the payment is finalized, select **Release items**. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/pos-stock-transfers