# Place items on hold at POS Source: https://support.storeconnect.com/articles/preparing-an-on-hold-request-pos · Last modified 21 August 2026 Manage orders placed on hold, including viewing details, adjusting quantities, finalizing the payments, and marking items as out of stock. ## Video demo ## Place an order on hold 1. Look up the item and add it to the cart. 2. Click on the item in the cart. Additional details show. 3. Select the + symbol next to the **Hold, Transfer, Special Order** field. ![Cart item details](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765341481/knowledge/pos/Hold-Transfer-Item_n6rikz.png) 4. Select **Hold** in the dropdown list. 5. Select the store for pickup. 6. Select a **Pay Now** option - depending if the customer will pay now, put down a deposit, or pay later. 7. If you select a pay now option, enter the amount or percentage. 8. Go Back to cart. 9. Select **Manage cart.** 10. Select **Hold items**, select and confirm items. 11. Press **Confirm hold**. 12. Select **Pay \[Amount\]** to finalize the checkout process. This places the item on hold and a receipt is issued detailing the payment made. The order will appear in the **Pickups** section. You will see the order name, type of pickup requested (in this case, Hold), and the status of the order. ## Take the balance of payment on a hold item 1. Open the order in the register. Search the **Orders** or **Pickups** list. 2. The amount owing and other transaction details are shown. ![Hold order ready for payment](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765342251/knowledge/pos/HoldOrderPOS_ftaxt9.png) 3. Select **Make payment** and finalize the transaction. ## Fulfil an order that is on hold 1. Go to the Pickup section and find the hold order. 2. Open it to view the details. The progress of the order is shown at the top. The Qty Expected section displays the amount of the product needed to fulfil the order. 3. If the product is out of stock, you can click the minus sign button beneath Qty Available to note this. Add a note. 4. Once the order has been picked, click **Next**. A message will pop up asking you to confirm. 5. Once you confirm, the status of the order will be changed to **Picked**, and you won't be able to go back to the previous stage. 6. Once the order has been packed and is ready for the customer to pick up, click **Next** and confirm. 7. If the customer paid earlier, they can take their items. Select **Release items**. 8. If they still have an outstanding balance, process the payment via the checkout as above. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/preparing-an-on-hold-request-pos