{"title":"Process special orders at POS","slug":"processing-a-special-order","url":"https://support.storeconnect.com/articles/processing-a-special-order","url_markdown":"https://support.storeconnect.com/articles/processing-a-special-order.md","subtitle":null,"summary":"Create a special order at POS by selecting a pickup location and payment terms, then complete the sale when the item arrives and is ready for collection.","type":"Help_Documentation","video_url":"","keywords":"special order, process special order, pos special order, pickup location, payment terms, ready to pickup, complete special order, hold transfer special order, customer order, backorder fulfillment","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"\u003ciframe src=\"https://player.vimeo.com/video/1157321601?h=c15ad7ece6\" title=\"vimeo-player\" allowfullscreen width=\"720\" height=\"405\"\u003e\u003c/iframe\u003e\n\n## Create a special order\n\n1.  Add the item to the cart.\n2.  Select **Add customer** and enter the customer details. \n3.  Click on the item in the cart to show additional options.\n\n    ![Special order settings](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765401645/knowledge/pos/SpecialOrder_d5ag1j.png) \n\n4.  In the **Hold, Transfer, Special Order** field, select **Special Order**.\n5.  Select the **Store location** for pick up. \n6.  Select how the customer wants to pay: all now, specify a percentage, amount, etc. \n7.  If they are paying some or all now, follow the prompts to complete the transaction and issue a receipt.\n\nThe order will appear in the **Pickup** section of the POS register with a status of **Requested**.\n\n![Requested special order item](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765402537/knowledge/pos/SpcialOrderinList_aluyxu.png)\n\n## Complete the sale of a special order\n\nIn the background, as the special order progresses and changes from ordered, to shipped, the item will eventually arrive and have the status of **Ready to pickup**. \n\nOnce a special order item comes in, you can finish processing the sale for the customer.\n\n1.  Go to the **Pickups** section in the sidebar menu.\n2.  Filer the list by type to show **Special Orders** and search or scroll to find the relevant order. \n3.  Open the order and select **Confirm available items**.\n4.  If the customer has an outstanding balance, you can select **Process Payment** and proceed as normal.\n5.  After the customer has paid, select **Release items**. The special order is now complete."}