# Process special orders at POS Source: https://support.storeconnect.com/articles/processing-a-special-order · Last modified 21 August 2026 ## Create a special order 1. Add the item to the cart. 2. Select **Add customer** and enter the customer details. 3. Click on the item in the cart to show additional options. ![Special order settings](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765401645/knowledge/pos/SpecialOrder_d5ag1j.png) 4. In the **Hold, Transfer, Special Order** field, select **Special Order**. 5. Select the **Store location** for pick up. 6. Select how the customer wants to pay: all now, specify a percentage, amount, etc. 7. If they are paying some or all now, follow the prompts to complete the transaction and issue a receipt. The order will appear in the **Pickup** section of the POS register with a status of **Requested**. ![Requested special order item](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765402537/knowledge/pos/SpcialOrderinList_aluyxu.png) ## Complete the sale of a special order In the background, as the special order progresses and changes from ordered, to shipped, the item will eventually arrive and have the status of **Ready to pickup**. Once a special order item comes in, you can finish processing the sale for the customer. 1. Go to the **Pickups** section in the sidebar menu. 2. Filer the list by type to show **Special Orders** and search or scroll to find the relevant order. 3. Open the order and select **Confirm available items**. 4. If the customer has an outstanding balance, you can select **Process Payment** and proceed as normal. 5. After the customer has paid, select **Release items**. The special order is now complete. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/processing-a-special-order