# Public sector Source: https://support.storeconnect.com/articles/public-sector · Last modified 21 August 2026 Government and public sector organizations have procurement rules, compliance requirements, and identity management standards that most commercial commerce platforms are not designed to meet. StoreConnect's Salesforce foundation means the compliance certifications, enterprise identity integration, and audit capabilities are already in place — not custom-built per deployment. ## Challenges in public sector commerce - **Procurement rules** — departments may be required to purchase via account or purchase order, not individual card payments; spending may need to be approved before fulfillment - **Identity management** — staff and departmental users must authenticate via the organization's existing Microsoft identity infrastructure (Entra ID / Azure AD), not a separate login - **Compliance requirements** — systems handling citizen or patient data must meet SOC 2, ISO 27001, HIPAA (where health data is involved), and GDPR or local equivalent requirements - **Restricted catalogs** — some products or services are available only to specific departments, agencies, or account types; public access to procurement catalogs must be controlled - **Citizen-facing services** — booking systems for appointments, permits, registrations, and services need to integrate with existing Salesforce infrastructure - **Audit and reporting** — all transactions must be auditable; reports must be buildable from the transaction data without data exports to separate systems ## How StoreConnect addresses them **Pay by account and purchase orders** Departmental purchasers can pay against a Salesforce Account balance (pay by account) with configurable credit limits. Purchase order numbers can be required before an order is placed, enforced at checkout for designated accounts. This allows StoreConnect to support standard government procurement workflows without custom development. **Microsoft Entra ID / Azure AD SSO** StoreConnect supports Microsoft Entra ID (formerly Azure Active Directory) as a SAML or OIDC SSO provider. Government staff and departmental users authenticate with their existing Microsoft credentials — no separate StoreConnect password required. Role-based access to specific stores or product catalogs is configured within StoreConnect using Salesforce permission structures. **Restricted procurement catalogs** Product visibility can be restricted to specific account types or authenticated user groups. A departmental procurement portal can show only the products and pricing applicable to that department, while a public-facing store shows a different catalog entirely — all from the same Salesforce org. **Compliance posture** StoreConnect holds current certifications for SOC 2 Type II, ISO 27001, HIPAA, and GDPR. All data resides in your Salesforce org's data centre region. No StoreConnect data exists outside Salesforce. Payment card data is handled by integrated payment providers and never stored in Salesforce. See [Security compliance features](security-compliance-features) and [Enterprise guide](enterprise-guide) for certification details. **Booking system for public services** Appointments, permit consultations, course registrations, and facility bookings can be managed through StoreConnect's booking system. Sessions have capacity, location, and availability management. Citizens or staff book online; bookings are recorded as Salesforce records. See [StoreConnect booking system](storeconnect--booking-system). **Custom forms for service requests** Collect structured information from citizens or staff using custom forms embedded on product pages or at checkout. Form responses are saved as the Salesforce object of your choice — Cases, custom service request objects, or standard records. Conditional logic allows forms to adapt based on the user's answers. See [Custom forms](custom-forms-feature). **Audit-ready Salesforce reporting** Every transaction, order, booking, and form submission is a Salesforce record with a full audit trail. Reports and dashboards are built with standard Salesforce tools and can be shared with audit teams without data exports. ## Key capabilities - [Account-level purchasing and purchase order requirements](contact-and-account-management-features) - [Entra ID / Azure AD SSO](authentication-providers) - [Security and compliance certifications](security-compliance-features) - [Booking system for appointments and services](storeconnect--booking-system) - [Custom forms for service requests](custom-forms-feature) - [Audit-ready Salesforce reporting](reporting-features) ## Typical use cases 1. **Departmental procurement portal** — authenticated staff purchase approved products from a restricted catalog, paying by account or purchase order, with spending tracked by department in Salesforce 2. **Public appointment booking** — citizens book appointments for services (permits, registrations, consultations) through a public-facing portal; bookings feed into Salesforce case management 3. **Training and events registration** — staff register for internal training courses or public sector professional development events; combined with membership tiers for accreditation tracking 4. **Health service booking and payments** — patient appointment booking with fee collection, integrated with Health Cloud where applicable, with HIPAA-compliant data handling 5. **Regulated product sales** — agencies selling licensed, restricted, or controlled products with access controls, purchase limits, and audit reporting ## Relevant Salesforce tools - **Experience Cloud** — authenticated citizen or staff portals alongside or integrated with StoreConnect - **Service Cloud** — case management for service request follow-up and escalation - **Health Cloud** — patient-facing booking and payment workflows in healthcare-adjacent deployments - **Agentforce** — AI-assisted citizen service and self-service for high-volume service requests - **CRM Analytics** — departmental spend reporting, service utilisation dashboards --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/public-sector