{"title":"Add a product serial number at POS","slug":"record-product-serial-number","url":"https://support.storeconnect.com/articles/record-product-serial-number","url_markdown":"https://support.storeconnect.com/articles/record-product-serial-number.md","subtitle":null,"summary":"Record a product serial number during POS checkout for traceability, warranty tracking, and return processing.","type":"Help_Documentation","video_url":"","keywords":"serial number, product serial number, pos checkout, record serial number, traceability, warranty tracking, return processing, serial number field, point of sale, add serial number, checkout process, product tracking","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"It's not required, but it's a good idea to collect serial numbers on products where traceability could be helpful. This does not have to apply to all products at checkout, only those for which you have set the requirement in the StoreConnect product.\n\n## Record a product serial number at checkout\n\n1.  Add the product to the cart. The system will flag that a serial number is required. \n2.  Select **Add customer** and enter the customer details. This is helpful for future traceability if they need to bring the item back or claim warranty coverage. \n3.  Back in the cart, click on the product you need to add a serial number for. \n4.  Select + in the **Serial number** field.\n\n    ![Serial number field at POS](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765345844/knowledge/pos/SerialNumber_mzlpdp.png) \n5.  Select **Back to cart** and complete the transaction."}