# Add a product serial number at POS Source: https://support.storeconnect.com/articles/record-product-serial-number · Last modified 21 August 2026 It's not required, but it's a good idea to collect serial numbers on products where traceability could be helpful. This does not have to apply to all products at checkout, only those for which you have set the requirement in the StoreConnect product. ## Record a product serial number at checkout 1. Add the product to the cart. The system will flag that a serial number is required. 2. Select **Add customer** and enter the customer details. This is helpful for future traceability if they need to bring the item back or claim warranty coverage. 3. Back in the cart, click on the product you need to add a serial number for. 4. Select + in the **Serial number** field. ![Serial number field at POS](https://res.cloudinary.com/hzkr6fi81/image/upload/v1765345844/knowledge/pos/SerialNumber_mzlpdp.png) 5. Select **Back to cart** and complete the transaction. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/record-product-serial-number