--- title: "Set up your store again after a sandbox refresh" source: https://support.storeconnect.com/articles/refresh-a-storeconnect-sandbox type: article format: markdown site: StoreConnect Support — product and developer documentation for StoreConnect site_index: https://storeconnect.com/llms.txt docs_index: https://support.storeconnect.com/llms.txt note: Append .md to any page or article URL on this site to get its Markdown form. --- # Set up your store again after a sandbox refresh A Salesforce sandbox refresh replaces the sandbox org with a fresh copy of production and gives it a new Salesforce Org ID. Your StoreConnect store does not come across with it. Use this process to set the store up again in the refreshed org, whether it runs on the free 90-day trial or on a paid sandbox license. To set up a store in a sandbox for the first time, see [get a StoreConnect sandbox](get-a-storeconnect-sandbox) instead. :::note Two different things are called a sandbox here. The **Salesforce sandbox** is the org you refresh. The **StoreConnect sandbox store** is the web app that runs against it. Refreshing the first does not carry the second across. ::: ## What a refresh does to your store Four things follow from the new Org ID: - Your existing sandbox store stops receiving changes, because it is still connected to the old Org ID. It keeps running, and it keeps hold of any custom domain. - The StoreConnect setup configuration, the **Web Domain** records, and the **Store Domain Name** on each **Store** record are copied from production. Until you run **Get sandbox**, the refreshed sandbox points at your production store's website and media. - A paid sandbox license stays attached to the old Org ID. It does not move by itself. - Anything built in the sandbox since its last refresh is gone. Running **Get sandbox** provisions a new store app against the new Org ID. It does not reconnect the old one. ## Choose your path Which path you follow depends on the license the sandbox store runs on: - **Free 90-day trial.** No license work is needed. Refresh, then run **Get sandbox**. The refreshed sandbox gets a new 90-day trial. - **Paid sandbox license.** Send the new Org ID to StoreConnect support and wait for their go-ahead before you run **Get sandbox**. Support moves the license to the new org so the store is provisioned against it rather than as a new trial. ## Before you start Confirm all of the following: - You are a Salesforce System Administrator and hold the **StoreConnect Administrator** permission set in the sandbox. - Your sandbox template includes every StoreConnect object (the `s_c__` objects), if you are refreshing a Partial Copy sandbox. Without them the refreshed sandbox has no store data to set up from. See [get a StoreConnect sandbox](get-a-storeconnect-sandbox). - You have moved any sandbox work you want to keep. See [move data from sandbox to production](migrating-from-sandbox). - You know which **Web Domain** record and DNS record the store uses, if it has a custom domain. See [connect a domain to StoreConnect](how-to-register-a-domain-to-use-with-storeconnect). ## Before you refresh :::tip Already refreshed? Skip to [set the store up again](#set-the-store-up-again). The only step you cannot recover is lowering the DNS TTL, which means a domain change later takes as long as your existing TTL. Everything else still works, as long as you have not run **Get sandbox** yet. ::: 1. Open **Setup** > **Sandboxes** in your production org and confirm which sandbox you are refreshing and whether it is a Developer, Partial Copy, or Full Copy sandbox. 2. Lower the TTL on the DNS record to 60 seconds, if the store uses a custom domain such as `uat.shop.example.com`. The DNS change after the refresh then takes effect within minutes rather than hours. 3. Open a case with [StoreConnect support](storeconnect-support) naming the sandbox, if the store runs on a paid sandbox license. You add the new Org ID to this case after the refresh. 4. Start the refresh. ## Set the store up again 1. Log in to the refreshed sandbox and note its Org ID from **Setup** > **Company Information**. 2. Check **Setup** > **Storage Usage**. A sandbox has far less storage than production, and setup can stop part way through if the sandbox is at its limit. 3. Empty the Recycle Bin. Deleted records still count against storage. 4. Set up [per-record sync opt-in](per-record-sync-opt-in) to reduce what the initial sync pulls in. 5. Add the new Org ID to your support case and wait for the go-ahead, if the store runs on a paid sandbox license. On the free trial, go straight to the next step. 6. Open the **StoreConnect Console**, select **Setup** in the header, then under **Tools** select **Get sandbox**. Complete the setup steps, including permissions and choosing the sync user. The full walkthrough is in [get a StoreConnect sandbox](get-a-storeconnect-sandbox). 7. Open the store URL shown in the **StoreConnect Console** and confirm the storefront loads. Media re-imports in the background, so images can take a while to appear. :::note Leave the **Web Domain** records copied from production alone until setup has finished. The setup wizard also always says the sandbox is free for 90 days, which is the standard message. Where support has moved a paid sandbox license to the new Org ID first, the store runs on that license. ::: A store on a trial or sandbox license is always in test mode, so you do not need to select **Enable Test Mode** on the **Store** record. See [use test mode for transaction testing](test-orders). ## Reconnect a custom domain (optional) Follow these steps if the sandbox store had a custom domain before the refresh. Do this after setup has finished. 1. Go to the **Web Domains** list and select **New**. 2. Enter the domain in **Domain Name**, for example `uat.shop.example.com`, with no `https://` and no trailing `/`. Leave **Active** clear and save. 3. Copy the value from the **Target** field on the saved record. 4. At your DNS provider, update the CNAME record for the domain to point at that **Target** value. 5. Open the **Web Domain** record, select **Active**, and save. 6. Wait at least 10 minutes, then refresh the record and check **Status**. Wait for **Status** to read `Success`. If it reads `Failed`, check the **Message** field, correct the DNS record, and select **Active** again to retry. A failed record does not retry on its own. Once **Status** reads `Success`: 1. Open the **Store** record, set **Store Domain Name** to the domain, and save. The refresh copied your production domain onto this record. 2. (Optional) Set the **Site Base URL** StoreConnect Setting to `https://uat.shop.example.com` if you use the **Preview on Site** links on **Product**, **Page**, and **Article** records. See [set your store domain and go live](setting-up-a-custom-domain-name). If saving the **Web Domain** record fails with a message that the domain already exists, your pre-refresh store is still holding it. Contact [StoreConnect support](storeconnect-support) to release the domain, then try again. The sandbox store now runs on the refreshed org: the store URL in the **StoreConnect Console** loads, a change you make in the sandbox appears on it, and if you reconnected a domain, the storefront loads at that domain with a valid certificate. --- ## Follow StoreConnect - [Email Newsletter](https://storeconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://storeconnect.com/partners) - [Become a Partner](https://storeconnect.com/become-a-partner) - [News](https://storeconnect.com/articles/news) - [Events](https://storeconnect.com/articles/events) - [Live Events](https://storeconnect.com/live-events) - [Feature Comparison](https://storeconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://storeconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS ## Machine-readable - [Site index for agents](https://storeconnect.com/llms.txt): curated map of the StoreConnect site in llms.txt format - [Documentation index for agents](https://support.storeconnect.com/llms.txt): full technical and product documentation map Every page and article on this site has a Markdown rendering: append `.md` to its URL. Continue in Markdown: [Help documentation](https://support.storeconnect.com/help-documentation.md) · [Developer reference](https://support.storeconnect.com/developer-reference.md) · [Videos & tutorials](https://support.storeconnect.com/videos-tutorials.md) · [Release notes](https://support.storeconnect.com/release-notes.md) --- StoreConnect Support — https://support.storeconnect.com/articles/refresh-a-storeconnect-sandbox