# Reserved products Source: https://support.storeconnect.com/articles/reserved-products · Last modified 21 August 2026 Reserved products are product records added to Salesforce by StoreConnect that are used during checkout. Each reserved product is tied to a specific feature and should be treated as **do not modify or delete** — without them, StoreConnect will error when attempting to use that feature. StoreConnect uses reserved products to add extra line items to an order (for example, a shipping charge or a promotional discount). For this to work, each reserved product must have an active price book entry (PBE) in every price book your store uses — one per price book, per currency. These are the reserved products created by StoreConnect: - **StoreConnect Shipping** — added to orders when a shipping method is selected - **StoreConnect Promotion** — added to orders when a discount or promotion code is applied - **StoreConnect Cash Rounding** — added to orders to round the total to the nearest cash denomination - **StoreConnect Tipping** — added to orders when a customer adds a tip All reserved products are created with **Active = false**, which is intentional and correct. However, their price book entries must be **active** for StoreConnect to use them. ## Reserved product validation StoreConnect checks for a valid price book entry at the moment each reserved product is needed, not proactively. Specifically: - **Shipping** — checked when shipping rates are requested (on the cart page, during express checkout, or when custom shipping rates are fetched) - **Promotions** — checked when a customer applies a promo code - **Cash rounding and tipping** — checked at order creation when StoreConnect attempts to add those line items This means a missing price book entry may not surface until a customer reaches a specific step in checkout, at which point they will see an error and be unable to proceed. ## Reserved product price book entries StoreConnect automatically manages reserved product PBEs in three situations: - **On installation or upgrade** — the post-install handler creates all four reserved products and a PBE for every price book and currency in your org. - **When a new price book is created** — a trigger on the Pricebook2 object fires and creates PBEs for all reserved products on that new price book. - **When a store's currency changes** — a trigger on the Store object creates PBEs for the new currency on all reserved products. To prevent configuration issues, validation rules block any attempt to deactivate a reserved product PBE. If you try to set a PBE to inactive, Salesforce will return an error: *"Reserved product price book entries must be active."* If a validation rule or unexpected required field on the Product or PricebookEntry object prevents creation during install or a trigger run, you may be prompted during installation to resolve the issue and retry, or to create the records manually. ## Check and fix missing price book entries If a reserved product PBE was not created (for example, because of a trigger failure during install or a manual deletion), follow these steps: 1. In Salesforce, go to **Products** and search for each reserved product by name (StoreConnect Shipping, StoreConnect Promotion, StoreConnect Cash Rounding, StoreConnect Tipping). 2. Open each product and review the **Price Books** related list. 3. Confirm there is an entry for every price book in your org, and that each entry is **Active**. 4. If an entry is missing, click **Add Standard Price** or use the **Add to Price Book** action to create a new entry with a unit price of **$0.00** and set it to **Active**. :::note If your org uses multiple currencies, you need one active price book entry per currency per price book for each reserved product. ::: ## Manually create a reserved product If a reserved product record is missing entirely, you must create it with exact field values — StoreConnect identifies these products by their `sC Id` field, not their name. ### Create a Product2 record Add the record with the following details: | Field | Value | |---|---| | Name | See product table below | | Description | See product table below | | sC Id (`s_c__sC_Id__c`) | See product table below — must match exactly | | Active | false | | Is Master (`s_c__Is_Master__c`) | true | | Sync to Google (`s_c__Sync_To_Google__c`) | false | The four reserved products and their required values: | Name | Description | sC Id | |---|---|---| | StoreConnect Shipping | Used internally for StoreConnect shipping, DO NOT EDIT OR DELETE | `11111111-1111-1111-1111-111111111111` | | StoreConnect Promotion | Used internally for StoreConnect promotions, DO NOT EDIT OR DELETE | `22222222-2222-2222-2222-222222222222` | | StoreConnect Cash Rounding | Used internally for StoreConnect cash rounding, DO NOT EDIT OR DELETE | `33333333-3333-3333-3333-333333333333` | | StoreConnect Tipping | Used internally for StoreConnect tipping, DO NOT EDIT OR DELETE | `44444444-4444-4444-4444-444444444444` | ### Add the product to the price book Next, create a PricebookEntry for each product on every price book in your org, starting with the **Standard price book**. If your org uses multiple currencies, create one price book entry per currency per price book. | Field | Value | |---|---| | Pricebook | Standard price book, then each price book in your org | | Unit Price | 0.00 | | Active | true | :::warning You must add the product to the **standard price book first**, otherwise Salesforce will reject custom price book entries with a `STANDARD_PRICE_NOT_DEFINED` error. ::: --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/reserved-products