{"title":"Shipping and fulfillment","slug":"shipping-and-fulfillment","url":"https://support.storeconnect.com/articles/shipping-and-fulfillment","url_markdown":"https://support.storeconnect.com/articles/shipping-and-fulfillment.md","subtitle":null,"summary":"StoreConnect\u0026#39;s shipping, inventory, and fulfillment capabilities, including tiered shipping zones, multiple stock locations, backorders, click-and-collect, and third-party carrier integrations.","type":"Help_Documentation","video_url":"","keywords":"shipping, inventory, fulfillment, stock, backorders, click and collect, carriers","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"StoreConnect manages shipping rates, inventory levels, and fulfillment workflows within Salesforce. Stock quantities, warehouse locations, and shipping rules are all maintained as Salesforce records — connected to your orders, products, and customer data without a separate inventory system.\n\n## Shipping\n\n- **Tiered shipping zones** — define shipping rates by zone, weight, order value, or product type; zones can be global, regional, or per-store\n- **Multiple shipping methods** — offer customers a choice of shipping options at checkout (standard, express, overnight) with individual rate calculations\n- **Flat rate and calculated rates** — configure flat shipping fees or integrate with carrier APIs for real-time calculated rates\n- **Free shipping rules** — set order value thresholds or product-level conditions that trigger free shipping\n- **Per-store shipping configuration** — different stores can have different shipping zones, methods, and rates\n\n## Carrier integrations\n\nStoreConnect integrates with major shipping carriers and fulfillment platforms, enabling label generation and tracking within your workflow.\n\n- Real-time rate calculation from integrated carriers\n- Shipping label generation from the order management interface\n- Shipment tracking updates surfaced to customers via their account dashboard and transactional email\n\n## Inventory\n\n- **Multiple stock locations** — manage inventory across multiple warehouses, retail locations, or fulfillment centers; each location has its own stock level per product variant\n- **Real-time stock updates** — stock levels decrease immediately when an order is placed, whether online or via POS\n- **Backorders** — allow customers to order products that are out of stock, with configurable availability messaging\n- **Stock reservations** — hold stock against an order during checkout to prevent overselling\n- **Low stock notifications** — trigger Salesforce alerts or flows when stock falls below a defined threshold\n\n## Click-and-collect\n\nCustomers can select click-and-collect at checkout and choose a pickup location. The order is held for pickup and the customer is notified when it is ready. Pickup locations are configured as separate stock locations in Salesforce.\n\n## Set this up\n\n- [Configure shipping zones and methods](setting-up-shipping)\n- [Manage stock locations and inventory](stock-locations)\n- [Set up click-and-collect](setting-up-click-and-collect)\n\n## In this section\n\n- [Shipping and inventory features](shipping-and-inventory-features)"}