{"title":"Sign in to the support portal","slug":"sign-in-to-the-support-portal","url":"https://support.storeconnect.com/articles/sign-in-to-the-support-portal","url_markdown":"https://support.storeconnect.com/articles/sign-in-to-the-support-portal.md","subtitle":null,"summary":"Sign in to the StoreConnect support portal with Google or Microsoft single sign-on, and resolve the common reasons a sign-in fails.","type":"Help_Documentation","video_url":"","keywords":"sign in, signing in, sign-in, log in, login, logging in, support portal, support site, single sign-on, SSO, Google, Microsoft, work account, trouble signing in, cannot log in, password reset, locked out, my account","last_modified":"2026-10-07T05:47:34+0000","body_markdown":"Use this process to sign in to the StoreConnect support portal, where you log and track support cases, check your licenses, and manage your company's details.\n\nThe portal uses single sign-on, so you sign in with your Google or Microsoft work account. There is no separate StoreConnect password.\n\n:::note\nWe are currently fixing a bug that prevents users from signing in with their Salesforce account. If you can't sign in and need to contact support, email support@storeconnect.com.\n:::\n\n## Before you start\n\nSomeone at your company with the **Admin** permission must have invited you, and your account must be **Active**. If you have never received an invitation, ask a colleague who already has access to [invite you](support-portal-users).\n\n## Sign in\n\n1.  Go to the support site at [support.storeconnect.com](https://support.storeconnect.com).\n2.  Select **Log in**.\n3.  Select **Continue with Google** or **Continue with Microsoft**, whichever provider hosts your work email address.\n4.  Complete the sign-in prompts from that provider.\n\nThe portal opens on **My account**, showing your name and the company you are signed in under, with tiles for everything your permissions allow you to reach.\n\n## If you cannot sign in\n\nYour password is managed by Google or Microsoft, not by StoreConnect, so StoreConnect cannot reset it. Select **Trouble signing in?** on the login page to open the password reset flow for your provider.\n\nTwo other causes are worth checking before you contact support:\n\n-   **Your sign-in email has changed** — the email address on your profile is locked once you have signed in. Contact support to change it.\n-   **Your access was deactivated** — an admin at your company can restore it from [Manage users](support-portal-users).\n\n:::tip\nSubscribe to updates at [status.storeconnect.com](https://status.storeconnect.com) to be notified about service incidents and scheduled maintenance, including any affecting the support portal itself.\n:::"}