{"title":"Special order holds and pickups","slug":"special-order-holds-pickups","url":"https://support.storeconnect.com/articles/special-order-holds-pickups","url_markdown":"https://support.storeconnect.com/articles/special-order-holds-pickups.md","subtitle":null,"summary":"Find and process pickup orders at POS, including held items, special orders, and online click-and-collect orders awaiting in-store collection.","type":"Help_Documentation","video_url":"","keywords":"special order holds, pickups, click and collect, hold items, pos pickup list, in-store collection, online orders pickup, pos daily tasks, order status, pickup orders, special orders, BOPIS, buy online pickup in store, buy online pick up in store, ROPIS, reserve online pickup in store","last_modified":"2026-08-21T07:12:35+0000","body_markdown":"Pickups may also include items placed on hold, or items ordered and paid for online, and requested for collection in a store — commonly known as Buy Online, Pickup In Store (BOPIS) or click and collect. A special order that a customer reserves online without paying, then pays for and collects at the \"Take payment\" step below, is commonly known as Reserve Online, Pickup In Store (ROPIS). See [Omnichannel fulfillment models](omnichannel-fulfillment-models) for how these compare to other fulfillment models.\n\n## Process a pickup\n\n1.  In your POS terminal, open the Pickup list in the sidebar menu. The icon is a tray.\n2.  Search, filter, or sort the pickup list to locate the order.\n3.  You can filter by order **Status** or **Type**, to refine the list.\n    ![pickups2](https://res.cloudinary.com/hzkr6fi81/image/upload/v1763012866/knowledge/pos/pickup2_vhjctu.png)\n4.  Open the order and (depending on the status) complete the transaction as required:\n    1.  Take payment.\n    2.  Provide the goods.\n    3.  Issue a receipt."}