# Special order holds and pickups

Source: https://support.storeconnect.com/articles/special-order-holds-pickups · Last modified 21 August 2026

Pickups may also include items placed on hold, or items ordered and paid for online, and requested for collection in a store — commonly known as Buy Online, Pickup In Store (BOPIS) or click and collect. A special order that a customer reserves online without paying, then pays for and collects at the "Take payment" step below, is commonly known as Reserve Online, Pickup In Store (ROPIS). See [Omnichannel fulfillment models](omnichannel-fulfillment-models) for how these compare to other fulfillment models.

## Process a pickup

1.  In your POS terminal, open the Pickup list in the sidebar menu. The icon is a tray.
2.  Search, filter, or sort the pickup list to locate the order.
3.  You can filter by order **Status** or **Type**, to refine the list.
    ![pickups2](https://res.cloudinary.com/hzkr6fi81/image/upload/v1763012866/knowledge/pos/pickup2_vhjctu.png)
4.  Open the order and (depending on the status) complete the transaction as required:
    1.  Take payment.
    2.  Provide the goods.
    3.  Issue a receipt.

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StoreConnect Support — https://support.storeconnect.com/articles/special-order-holds-pickups