# StoreConnect support Source: https://support.storeconnect.com/articles/storeconnect-support · Last modified 21 August 2026 StoreConnect support is available via the StoreConnect Support site, also known as the support portal. Sign in with single sign-on to manage your StoreConnect account, company details, billing, and support cases. :::tip Subscribe to updates at [status.storeconnect.com](https://status.storeconnect.com) to be notified about service incidents and scheduled maintenance. Checking the status page first can tell you whether an issue you are seeing is already known. ::: ## Sign in to your account The support site uses single sign-on, so you sign in with your Google or Microsoft work account. There is no separate StoreConnect password, and your Salesforce credentials are not used here. 1. Go to the support site at [support.storeconnect.com](https://support.storeconnect.com). 2. Select **Log in**. 3. Choose **Continue with Google** or **Continue with Microsoft**, whichever provider hosts your work email address, then complete the sign-in prompts from that provider. For a video walkthrough of the portal login, see [Log in to the support portal](how-to-log-in-to-the-support-portal). Signing in connects your support access to your StoreConnect subscription. **My account** then gives you your support cases, your Salesforce orgs and store details under **My StoreConnect**, your company details, and billing. If you do not have access to the admin and billing sections, and you think you should, contact support for assistance. ![StoreConnect Support My account overview with tiles for my cases, log a case, my StoreConnect, my profile, company details, billing, and manage users](https://res.cloudinary.com/hzkr6fi81/image/upload/v1781221942/media/AccountSupportLogIn.png) :::note Passwords are managed by your single sign-on provider, not by StoreConnect. If you cannot get in, select **Trouble signing in?** on the login page to open the right password reset flow for Google or Microsoft. ::: ## Log a support case 1. Go to [support.storeconnect.com](https://support.storeconnect.com) and sign in (if you are not signed in already). 2. Select **Log a Case**. 3. Complete the form and select **Log case**. You will receive an email confirming your case has been created. The support team will follow up via email as your case progresses. Monitor your cases under **My cases**. ## What to include in your request The more detail you provide, the faster the team can diagnose your issue. Include: - A clear description of what is happening and what you expected to happen - Steps to reproduce the issue - Any error messages you are seeing - Whether the issue affects all users or specific users - When the issue started - Your Salesforce Org ID (found in Salesforce Setup > Company Information) - Screen shots of the issue or error messages can also be helpful ## Grant access to your org The support team may ask for [temporary access to your Salesforce org](granting-support-access-to-your-salesforce-org) to investigate an issue. ## Response times Cases are prioritized based on business impact and your plan. See the [Support service response times](support-service-response-times) topic for the full list of priority levels and target resolution times. --- ## Follow StoreConnect - [Email Newsletter](https://getstoreconnect.com/c/lp-newsletter) - [LinkedIn Newsletter](https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7444956928444862464) - [YouTube](https://www.youtube.com/channel/UCngKdP2x8l1wcbAKW3tvU8g) - [LinkedIn](https://www.linkedin.com/company/storeconnect) - [X / Twitter](https://x.com/storeconnecthq) ## Popular Links - [Partners](https://getstoreconnect.com/partners) - [News](https://getstoreconnect.com/articles/news) - [Events](https://getstoreconnect.com/articles/events) - [Feature Comparison](https://getstoreconnect.com/how-we-compare) - [Download a free trial](https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000FMkeKUAT) - [Book a Demo](https://getstoreconnect.com/contact) ## Documentation - [Help documentation](https://support.storeconnect.com/help-documentation) - [AI agents](https://support.storeconnect.com/ai) - [Videos & tutorials](https://support.storeconnect.com/videos-tutorials) - [Developer reference](https://support.storeconnect.com/developer-reference) - [Release notes](https://support.storeconnect.com/release-notes) - [Troubleshooting](https://support.storeconnect.com/troubleshooting) - [Trust Center](https://trust.getstoreconnect.com/) - [Status Page](https://status.storeconnect.com/) ## Contact - info@getstoreconnect.com - US +1 415 745 3230 - AUS +61 2 8365 2308 100 S Ashley Dr, Suite 600-2461 Tampa FL 33602-600 USA Level 22, Sydney Place 180 George Street Sydney, NSW, 2000, AUS --- StoreConnect Support — https://support.storeconnect.com/articles/storeconnect-support